HFA Program Specialist: Mortgage Loan Compliance

Hilltop Securities Inc.; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

HilltopSecurities is seeking a detail-oriented loan processing professional to review loan applications within program timelines and ensure documentation meets requirements. You will calculate incomes, assist lenders, and monitor pipelines while maintaining strong customer service.

Responsibilities include communicating with lenders, updating on boarding via Lender Online, and coordinating extensions or changes as needed. A team-oriented, fast-paced environment is expected.

Qualifications

• Ability to learn the Emphasys Loan Tracking system flow and functionalities as well as the online reservation system, Lender Online.
• Possess a moderate working knowledge of agency and Servicer guidelines as they relate to the program, and the ability to research when clarity is needed.
• General knowledge of mortgage industry rules and regulations a must.
• Experience with processing mortgage loans is highly preferred.
• Technical knowledge and experience with state and local housing agency programs is preferred.

Responsibilities

• Ensure prompt review of loan applications and supporting documentation within program timelines.
• Perform income calculations using paystubs, tax returns and other documents for compliance.
• Provide direct assistance to lender and issuer questions on program documents and processes.
• Monitor program pipelines with follow up emails/phone calls to lenders and communicate missing documents.
• Perform program commitment expiration extensions, loan changes and cancellation requests as directed by the lender.
• Keep current with all department clients, programs, guidelines, and processes.
• Cross train to provide back-up support to accounting and phone coverage when needed.
• Provide prompt customer service by monitoring program inboxes and responding via email or phone.
• Follow the lender onboarding process for access to Lender Online.
• Maintain an accurate list of participating lenders and create user credentials.

Skills

Mortgage loans

Agency guidelines

Excel

Customer service

Communication

Lender Online

Tools

Emphasys Loan Tracking

Lender Online

Job description

HilltopSecurities is seeking a detail-oriented loan processing professional to review loan applications within program timelines and ensure documentation meets requirements. You will calculate incomes, assist lenders, and monitor pipelines while maintaining strong customer service.

Responsibilities include communicating with lenders, updating on boarding via Lender Online, and coordinating extensions or changes as needed. A team-oriented, fast-paced environment is expected.