HFA Program Specialist

Hilltop Securities Inc.; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

HilltopSecurities is seeking a detail-oriented loan processing professional to review loan applications within program timelines and ensure documentation meets requirements. You will calculate incomes, assist lenders, and monitor pipelines while maintaining strong customer service.

Responsibilities include communicating with lenders, updating on boarding via Lender Online, and coordinating extensions or changes as needed. A team-oriented, fast-paced environment is expected.

Qualifications

• Ability to learn the Emphasys Loan Tracking system flow and functionalities as well as the online reservation system, Lender Online.
• Possess a moderate working knowledge of agency and Servicer guidelines as they relate to the program, and the ability to research when clarity is needed.
• General knowledge of mortgage industry rules and regulations a must.
• Experience with processing mortgage loans is highly preferred.
• Technical knowledge and experience with state and local housing agency programs is preferred.

Responsibilities

• Ensure prompt review of loan applications and supporting documentation within program timelines.
• Perform income calculations using paystubs, tax returns and other documents for compliance.
• Provide direct assistance to lender and issuer questions on program documents and processes.
• Monitor program pipelines with follow up emails/phone calls to lenders and communicate missing documents.
• Perform program commitment expiration extensions, loan changes and cancellation requests as directed by the lender.
• Keep current with all department clients, programs, guidelines, and processes.
• Cross train to provide back-up support to accounting and phone coverage when needed.
• Provide prompt customer service by monitoring program inboxes and responding via email or phone.
• Follow the lender onboarding process for access to Lender Online.
• Maintain an accurate list of participating lenders and create user credentials.

Skills

Mortgage loans

Agency guidelines

Excel

Customer service

Communication

Lender Online

Tools

Emphasys Loan Tracking

Lender Online

Job description

Responsibilities

• Ensure that prompt review of loan applications and supporting documentation is performed by adhering to stated program timelines, and that documentation submitted meets applicable program requirements.
• Perform income calculations using paystubs, tax returns and other supporting documents for loan program compliance.
• Provide direct assistance to lender and issuer questions related to program documents, requirements, and processes.
• Monitor program pipelines by routine follow up emails/phone calls to lenders and communicates concisely any missing/incomplete documents in order to meet program and timeline requirements.
• Perform program commitment expiration extensions, loan changes and cancellation requests as directed by the lender.
• Keep current with all department clients, programs, guidelines, and processes.
• Identify process improvements with documentation of such as applicable.
• Cross train in other roles to provide back-up support to other team members as needed, specifically as back up to the accounting functions as well as phone coverage.
• Provide prompt customer service by monitoring personal and individual program email inboxes as needed and responding via email or phone.
• Follow the lender on-boarding process for access to Lender Online.
• Maintain an accurate list of participating lenders and creates user credentials.
• Assist Lenders with maneuvering through the flow of the online reservation system via the web portals.

Qualifications

• Ability to learn the Emphasys Loan Tracking system flow and functionalities as well as the online reservation system, Lender Online.
• Possess a moderate working knowledge of agency and Servicer guidelines as they relate to the program, and the ability to research when clarity is needed.
• General knowledge of mortgage industry rules and regulations a must.
• Experience with processing mortgage loans is highly preferred.
• Technical knowledge and experience with state and local housing agency programs is preferred.
• Accustomed to working in a fast-paced, team-oriented environment.
• Ability to provide exceptional customer service and establish a friendly rapport with participating lenders, borrowers, and clients.
• Proficiency in the use of Microsoft Excel, Word, and Outlook.
• Strong communications skills, both oral and written and effective interpersonal skills.
• Ability to work well independently and prioritize tasks.
• Must be detail oriented, organized, and keep up with the often-demanding pace of the workload
• High level of integrity and dependability with a strong sense of urgency and results oriented.
• Must be flexible for overtime if required to meet deadlines.
• Assist with other projects as needed with a can-do attitude.

About Us

At HilltopSecurities, we believe in building noble and collaborative relationships that enrich the financial future of individuals, businesses and communities. With an extensive portfolio of products, we deliver a broad range of investment banking and related financial services that help our clients achieve their definition of success. As a subsidiary of HilltopHoldings, which also encompasses PlainsCapital Bank, and PrimeLending, we have the financial strength and stability that has withstood the test of time. Our nationwide presence in 400 locations across 44 states provides our associates with extensive opportunities to grow their careers in a diverse organization that truly values relationship capital above all else.

About The Team

Through our participation in the debt capital markets, HilltopSecurities’ Structured Finance department gives us access to broader financial options for our clients. These options include distribution capabilities, innovative financing solutions, and project finance services for debt issuers, private enterprises, and state and local housing finance agencies. Our housing solutions focus on three areas—housing advisory, TBA hedging and pipeline management, and compliance administration. We apply our expertise and robust technology platforms to help clients with their specific needs and structures. Structured Finance at HilltopSecurities also offers a wide range of services for structuring including interest rate/commodity risk management, online surveillance services, accounting consulting solutions, and investment strategies.