Herons PM Back Server

The Umstead Hotel and Spa; Cary (NC); On-site; USD 11,000 - 17,000; Full time

Job summary

The Umstead Hotel and Spa in Cary, NC is seeking staff able to provide polite, professional, fast, and courteous service for our dining room team. The role emphasizes teamwork and guest care, with weekend brunch availability and a pay range that includes tips.

Responsibilities include taking orders, serving, clearing tables, and assisting with food running. A high standard of grooming and a friendly attitude are essential for success in this environment.

Qualifications

• Experience in serving is required.
• Some wine knowledge preferred.
• Ability to read, write and communicate effectively in English.

Responsibilities

• Take orders and deliver food and beverages promptly.
• Polish glasses, pour water and wine, and buss/reset tables.
• Coordinate with servers to ensure smooth dining flow and guest satisfaction.

Skills

Customer service

Wine knowledge

English communication

Teamwork

Education

High school diploma or equivalent

Job description

*pay range includes estimated tips*rate: $8.50/hrTo help the overall day to day operation and long term outlook of the restaurant; to give each guest top-rated service with quality knowledge, understanding and interest in every component of the dishes and beverages that they serve. We are seeking candidates that also have availability for weekend brunch service.Job Description:Main duty is to provide polite, professional, fast, and courteous service; The level of professionalism expected is high. Essential functions include taking orders, polishing glasses, pouring water and wine, bussing and resetting tables, and running food. All of these and more define our teamwork and attitude. Your positive attitude and how you fit into our team is essential. With that in mind, the restaurant is your house and the guests are your guests. Treat them with respect, and you will receive the same in return. While the responsibility of assuring great service to the entire restaurant is big, with teamwork it becomes easy and flowing.Job Requirements:Report to work at the scheduled time, neatly groomed and in a clean uniform.Accurately deliver food from kitchen, Hot and Cold.Assist in the clearing and resetting of tables, and food runningCoordinate activities with Servers to execute a smooth flowing dining experience for guests.Display a cordial, accommodating, and hospitable disposition while interacting with guests.In addition, other duties may be required as directed by your Manager.Education:High school or equivalent education requiredExperience:Serving experience required, some wine knowledge preferred.Licenses or Certificates:Ability to obtain and/or maintain any government required licenses, certificates or permits.Grooming:All employees must maintain a neat, clean and well-groomed appearance per The Umstead Hotel standards.Physical:Most work tasks are performed indoors though there will be also be restaurant seating as well as cocktail tables outdoors on the terrace.May be exposed to extreme weather conditions, including excessive heat and cold.Physical ability to walk and handle trays, food items, glasses, etc. in a safe and constructive manner for at least 4 hours at a time.Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.Must be able to lift up to 20 lbs. on a regular and continuing basis.Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.Requires manual dexterity to use and operate all necessary equipment.Ability to stand and walk for prolonged periods.Ability to read, write and communicate effectively in English, both written and oral.