Restaurant Server

The Monsaraz San Diego, Tapestry Collection by Hilton; San Diego (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hotel discount program

Uniforms provided

Health, dental, vision, life insurance

PTO after 90 days

401k with employer match

Tuition reimbursement

Food and beverage discounts

Job summary

The Monsaraz San Diego, Tapestry Collection by Hilton invites energetic servers to join our team and deliver memorable dining experiences. You will greet guests, take orders, and ensure prompt, courteous service in a fast-paced setting.

Ideal candidates have a High school diploma or equivalent, 3–6 months in food/beverage service, and a TIPs certification. Expect to maintain spotless dining areas, manage guest checks, and participate in regular staff briefings.

Qualifications

• High school education or equivalent experience.
• Three to six months experience in a food/beverage service environment.
• TIPs certified.
• Able to read, speak and understand English.

Responsibilities

• Greet and take orders, serve food and drinks, and accommodate special requests.
• Memorize menu items and specials to answer questions and make recommendations.
• Maintain cleanliness of restaurant, wait-station, and dining areas.
• Process guest checks and payments accurately.
• Attend pre-meal and departmental meetings to stay informed.

Skills

Customer service

English fluency

Stamina

Multi-tasking

Education

High school diploma or equivalent

Tools

TIPs certification

Job description

Competitive + BenefitsWe are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.Our culture runs on passion, enthusiasm and fun \" we love what we do!We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.BENEFITS PACKAGECompetitive SalaryTeam Member Hotel Discount ProgramUniforms ProvidedBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO beginning after ninety (90) days of employmentImmediate eligibility for 401k and employer matchTeam Member Awards and Recognition programs throughout the yearFood and Beverage DiscountsTuition ReimbursementThe RolePOSITION PROFILEEnsure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers.ESSENTIAL RESPONSIBILTIESGreet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests. Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.Complete all restocking and cleaning duties by performing opening and closing side-work as instructed.Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.Maintain cleanliness standards in restaurant, wait- station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.Receive proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.Present a clean and professional appearance at all times.Maintain a friendly, cheerful and courteous demeanor always. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.Perform other duties as assigned, requested or deemed necessary by management.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESHigh school education or equivalent experience.Three - Six months experience in a food/beverage services environment or establishment.Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.Must be TIPs certified.Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.Able to read, speak and understand English.PHYSICAL DEMANDSAble to lift, push, carry 20 - 40 lbs.Stand continuously for long periods of time.Communicate information and hotel services to management, staff and guests.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.