Heritage Center Assistant - C

bexar; Hudson (WI); On-site; USD 24,000 - 28,000; Full time

Job summary

Heritage Center Assistant - C at Bexar County is responsible for opening/closing the Center, greeting visitors, guiding them to kiosks, and assisting with events and exhibits.

Daily duties include managing tours, answering inquiries, processing calls, maintaining displays, scheduling reservations, and supporting staff with supplies and set-up for community events.

Qualifications

• Graduation from High School or GED and 1 year of customer service experience.
• Knowledge of general office procedures.
• Skill in providing customer service.
• Ability to communicate and respond to customer inquiries and complaints.
• Ability to establish and maintain effective working relationships with coworkers, County employees, and the general public.
• Must secure and maintain a favorable background investigation and clearance.
• Must clear a pre-employment physical and a pre-employment drug screen test.
• May be required to work more than 40 hours during the workweek.

Responsibilities

• Opens center at designated hours, greets visitors and invites visitors to engage with kiosks, interacts, and assists visitors using kiosks and other audio/visual components.
• Checks kiosks, ensure they are operating correctly, and submits tickets for repair as needed.
• Conducts tours and assists with educational presentations for students, visitors, and community groups.
• Answers telephones and processes voice mail messages; responds to general questions regarding the Center and services offered by Bexar County.
• Monitors activities and reports any behaviors that violate center guidelines.
• Closes center at designated hours and notifies visitors of respective time of closing; closes out center as per procedures.
• Assists other staff members with displays, signage, and other exhibit duties; assist with location set-up and breakdown at scheduled community events.
• Assists with ordering and maintaining supplies, assisting with receiving and checking in deliveries.
• Performs light internet research and helps with the development and installation of historical and educational displays for the public.
• Maintains the center reservation schedule.
• Performs other duties as required.

Skills

Customer service

Office procedures

Communication

Relationship building

Background check

Pre-employment screening

Overtime readiness

Education

High School Diploma or GED

Job description

Job Title

Heritage Center Assistant - C

Pay Rate Min to Mid Range

$17.55 - $20.18

Time Type

Full time

Summary

Under direct supervision, the position is responsible for opening and closing the Center, researching and developing special events, assisting with events, and providing customer support services and administrative assistance

Duties and Responsibilities

• Opens center at designated hours, greets visitors and invites visitors to engage with kiosks, interacts, and assists visitors using kiosks and other audio/visual components

• Checks kiosks, ensure they are operating correctly, and submits tickets for repair as needed

• Conducts tours and assists with educational presentations for students, visitors, and community groups

• Answers telephones and processes voice mail messages; responds to general questions regarding the Center and services offered by Bexar County

• Monitors activities and reports any behaviors that violate center guidelines

• Closes center at designated hours and notifies visitors of respective time of closing; closes out center as per procedures

• Assists other staff members with displays, signage, and other exhibit duties; assist with location set-up and breakdown at scheduled community events

• Assists with ordering and maintaining supplies, assisting with receiving and checking in deliveries

• Performs light internet research and helps with the development and installation of historical and educational displays for the public

• Maintains the center reservation schedule

• Performs other duties as required

Minimum Qualifications

• Graduation from High School or General Education Development (GED) certificate and one (1) year of customer service experience

• Knowledge of general office procedures

• Skill in providing customer service

• Ability to perform basic mathematical calculations, ability to effectively communicate and respond to customer inquiries and complaints

• Ability to establish and maintain effective working relationships with coworkers, County employees, and the general public

• Must secure and maintain a favorable background investigation and clearance

• Must clear a pre-employment physical and a pre-employment drug screen test

• May be required to work more than 40 hours during the workweek

Working Environment and Physical Demands

• Generally works indoors

• Occasionally gives tours and greets visitors outdoors

• Occasionally moves items weighing up to 15 pounds

• Occasionally moves about the office

• Frequently communicates with others; must be able to exchange accurate information

• Constantly operates a computer and other office productivity machinery

• Positions self to perform essential functions

• Must be able to remain in a stationary position

Working With Bexar County

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Employee Benefits | Bexar County, TX - Official Website

BexarCounty is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enableindividualswith disabilities to perform the essential functions.