Manager - eServices and Innovation

Bexar County PA; United States; Remote; USD 125,000 - 157,000; Full time

Benefits offered by this job

Employee Benefits

Equal Opportunity Employer

Job summary

Bexar County PA seeks a Manager for eServices and Innovation to lead IT initiatives, oversee the development of public-facing applications, and guide a telework-enabled team. The role focuses on strategic planning, governance, and delivering high-impact tech solutions for the county community.

The position requires strong leadership, architectural and financial acumen, and the ability to collaborate with senior leadership across departments.

Qualifications

• Bachelor's degree or equivalent in a relevant field or equivalent experience.
• 7+ years in IT leadership, with architecture, design, and implementation experience.
• Experience with budgeting and financial management in a large organization.
• Proven ability to lead IT services with web, GIS, and social media platforms.

Responsibilities

• Provides management oversight to teams and coaches staff for professional growth.
• Manages development of eServices applications including design, development, testing, and training.
• Maintains internal and external web presence and aligns content with customer needs.
• Develops and supports social media presence using data and metrics to increase engagement.
• Establishes and directs the innovation program with governance and community engagement.
• Leads delivery of technology projects and ensures proper resourcing and change management.

Skills

Leadership

Management

Coaching

Communication

Strategic thinking

Problem-solving

Education

Bachelor's degree or equivalent

Tools

GIS software

ITSM tools

Web CMS

Job description

Job Title Manager - eServices and Innovation Pay Rate Min to Mid Range $125,496.00 - $156,864.00 Time Type Full time

Summary

Under general direction, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement. Flexibility to deliver services in a telework environment and supervise colleagues in a telework environment.

Duties and Responsibilities

• Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
• Provides management oversight to responsible team through development of positive relationships focused on coaching and definition of objectives for professional growth
• Manages development of eServices applications within Bexar County, involving configuring, designing, developing, testing, documenting, training users and resolving problems as needed
• Maintains internal and external web presence and ensure availability of pertinent content; ensures web services are aligned with customer and community needs
• Develops and supports social media presence through the use of data and metrics with supporting strategies focused on increased engagement
• Ensures availability of critical geographical data through technology
• Establishes and directs the innovation program, to include charter and governance processes, with a focus on internal improvement and community engagement
• Provides internal education and awareness that supports a culture where innovation thrives
• Manages distribution of work and project assignments across functional teams
• Implements standards supported by reusable documented policies and procedures
• Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assess the impact, and collaborates with management to incorporate new trends and developments in current and future solutions
• Develops and maintains business and strategic plans for assigned areas of responsibility, to include capacity planning, service offerings, strategic projects, and performance management
• Manages and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility
• Establishes and implements individual and team priorities, performance goals and objectives
• Motivates, mentors, and leads team of direct reports to achieve high productivity, high quality, and develop effective business solutions
• Works with colleagues to review the operation and effectiveness of resourcing programs within the organization and contributes ideas for changes and improvements as appropriate
• Performs other related technology duties and projects as assigned

Minimum Qualifications

• Graduation from an accredited college or university with a relevant degree, 7+ years of experience, or an equivalent combination of education and experience
• Must have solutions architecture, design, development and implementation experience
• Must have budget/financial management experience
• Must have PaaS, IaaS, BaaS, and SaaS experience
• Must have IT services management experience, with emphasis in knowledge of web, geographic information systems, and social media platforms
• Experience working directly with senior leadership on a regular and on-going basis
• Excellent skills in leadership and management; strong skills in organizing, customer service, and troubleshooting; strong interpersonal skills including excellent negotiation and facilitation; results oriented, self-starter, self-motivated, focus on goals, and demonstrate a sense of urgency and creative/innovative/forward thinking skills
• Ability to learn and train staff on industry best-practice software; ability to communicate well with multiple level audiences; ability to be a self-motivated and self-managed individual; ability to demonstrate leadership, problem-solving skills and team-building; ability to think creatively and strategically while handling difficult and complex issues; ability to anticipate future business needs and work closely with both business and technology vendors to implement solutions that meet business needs; ability to meet deadlines, connect and interrelate disparate ideas and thoughts, pay attention to detail, and work effectively with varying constituencies; ability to represent the County in a professional and effective manner; ability to operate mainframe and personal computer, and basic office equipment; ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public
• Demonstrates technological intuitiveness
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• Required to be on call 24 hours
• May be required to work more than 40 hours during the workweek
• May be required to work weekends
• This position may need to satisfy the requirement of completing and passing an assessment during the employment process

Preferred Certification/License

Geographic Information Systems Certification ITIL or Equivalent IT Service Management Certification

Preferred Qualifications

Project Management Experience Application Architecture Experience Software Development Life Cycle Experience Working With Bexar County

Employee Benefits

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Employee Benefits | Bexar County, TX - Official Website

Equal Opportunity and Diversity Commitment

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Join Our Team

Are you looking to join a team that values respect, integrity, teamwork, accountability, and excellence? Become one of our 5,000+ public servants committed to building a better community through quality services.

With nearly 5,000 employees from diverse backgrounds and disciplines, Bexar County offers a wide range of opportunities. Our 18 locations and campuses throughout the county jurisdiction are testament to our expansive reach.

As public servants, Bexar County employees are dedicated to enhancing our community through exceptional service.

Join us and become part of an organization that values accountability, professionalism, and innovation, all while striving for excellence in service.

At Bexar County, we are committed to fostering a positive work environment that emphasizes reciprocity, professional growth, and a healthy work/life balance. This mutual commitment is evident in the strong bonds we maintain with our employees, even into their retirement.