Henson Front Desk

Young Mens Christian Association Of The Chesapeake; Salisbury (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

The Young Mens Christian Association Of The Chesapeake's Henson YMCA in Salisbury, MD is seeking a part-time Membership Services Associate to deliver excellent service to members, guests, and program participants while promoting memberships and programs.

In this role you will conduct tours, enroll members in programs, handle membership concerns, and help maintain a welcoming lobby and clean facilities in line with YMCA policies.

Qualifications

• Customer service or sales experience preferred.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people.
• Basic knowledge of computers.

Responsibilities

• Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Sign members and participants up for various programs and events.
• Build relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.

Skills

Customer service

Sales experience

Interpersonal skills

Problem-solving

Diversity awareness

Education

CPR/AED

First Aid

Job description

Job Details: Job Location: Henson YMCA - Salisbury, MD, Position Type: Part Time, Salary Range: $15.00 - $15.00Hourly, Job Shift: Evening, Job Category: Membership Services

POSITION SUMMARY:

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

ESSENTIAL FUNCTIONS:

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Signs members and participants up for various programs and events.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.

Qualifications: QUALIFICATIONS:

• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Previous customer service, sales or related experience.
• Basic knowledge of computers.