Robbins Front Desk

Young Mens Christian Association Of The Chesapeake; Cambridge (MD); On-site; USD 17,047 - 24,280; Part time

Job summary

Young Mens Christian Association Of The Chesapeake in Cambridge, MD is seeking a Part Time Membership Services staff member. The role focuses on delivering excellent service to members and guests, promoting memberships and programs, and maintaining a welcoming lobby area.

The position requires CPR/AED and First Aid certifications within 30 days of hire, strong interpersonal skills, and prior customer service or sales experience.

Qualifications

• CPR/AED and First Aid certifications must be obtained within 30 days of hire.
• Excellent interpersonal and problem solving skills.
• Ability to relate to diverse groups; prior customer service or sales experience.
• Basic knowledge of computers.

Responsibilities

• Provide excellent service to members and guests, contributing to member retention.
• Conduct interviews and tours for prospective members and sell memberships.
• Sign members up for programs and events.
• Build relationships and help members connect with the YMCA.
• Handle and resolve membership concerns; inform supervisor of issues.
• Follow YMCA policies related to member services.

Skills

Interpersonal skills

Problem solving

Customer service

Sales experience

Tools

Computers

Job description

Job Details

Job Location: Robbins Family YMCA - Cambridge, MD 21613
Position Type: Part Time
Salary Range: $15.00 - $15.00 Hourly
Job Shift: Day
Job Category: Membership Services

Position Summary

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

Essential Functions

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Signs members and participants up for various programs and events.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.

Qualifications

• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.