Henson Front Desk

Young Mens Christian Association Of The Chesapeake Inc; Salisbury (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Young Mens Christian Association Of The Chesapeake Inc is seeking a friendly Member Services Associate in Salisbury, MD, to deliver exceptional service to members, guests and program participants. You will respond to inquiries by phone and in person, promote memberships and programs, and ensure the lobby remains clean and welcoming.

You will conduct tours for prospective members, sign them up for programs, build relationships within our YMCA community, and resolve membership concerns while

Qualifications

• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Delivers excellent service to members, guests and program participants in person and on the phone.
• Promotes memberships and YMCA programs.
• Tours and interviews prospective members and signs them up for memberships.
• Builds relationships and helps members connect with one another.
• Handles membership concerns and informs supervisor of issues.
• Maintains cleanliness and organization of the lobby and adheres to YMCA policies.

Skills

Customer service

Sales experience

Interpersonal skills

Problem solving

Diversity awareness

Computer basics

Education

CPR/AED Certification

First Aid Certification

Job description

POSITION SUMMARY:Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.ESSENTIAL FUNCTIONS:Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.Signs members and participants up for various programs and events.Builds relationships with members; helps members connect with one another and the YMCA.Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.Applies all YMCA policies dealing with member services.QUALIFICATIONS:Certifications required within 30 days of hire: CPR/AED, and First Aid.Excellent interpersonal and problem solving skills.Ability to relate effectively to diverse groups of people from all social and economic segments of the communityPrevious customer service, sales or related experience.Basic knowledge of computers.