Henderson Beach Resort - Telephone Operator

Aimbridge Hospitality; Destin (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Paid Time Off

401(k) Retirement Plan

Employee Assistance Program

Job summary

Aimbridge Hospitality is seeking a Telephone Operator for their hotel in Destin, Florida. This role is essential in providing the first impression for guests, requiring a friendly demeanor and excellent communication skills.

As a Telephone Operator, you will direct guest calls, provide information, and assist with front desk tasks. Ideal candidates will have a high school diploma and experience in hospitality.

The position offers medical benefits, paid time off, and a dynamic work environment.

Qualifications

• Respond to incoming calls and direct them appropriately.
• Maintain a warm and courteous demeanor.
• Provide information about the hotel and area.

Responsibilities

• Handle guest requests and maintain activity logs.
• Assist front desk procedures as assigned.

Skills

Friendliness and professionalism

Multitasking

Problem-solving abilities

Education

High school diploma or equivalent

Job description

Join Our Team as a Telephone Operator!

Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, you’re not just answering calls—you’re the friendly first impression, the go-to guide, and the connection that makes every guest’s day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count!

Key Skills / Responsibilities

• Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel.
• Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times.
• Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures.
• Maintain guest privacy at all times; handle messages and faxes according to standards.
• Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems.
• Assist with front desk procedures, including bucket checks and other duties as assigned by the Front Desk manager.

Education & Experience

• High school diploma or equivalent required; experience in a hotel or related field preferred.
• Ability to convey information and ideas clearly.
• Strong multitasking skills and initiative.
• Effective problem‑solving abilities and deadline management.
• Ability to assimilate and adjust complex information to meet specific needs.
• Proficient in basic arithmetic and financial data.

Benefits

• Daily Pay – Ask your recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Information

The Henderson offers a refined, coastal workplace where modern luxury meets classic resort charm. Located along Florida’s Emerald Coast, the property provides team members with a dynamic environment surrounded by the natural beauty of Destin and the Gulf of Mexico. Staff support a wide range of guest experiences, from poolside relaxation to outdoor recreation, cultural activities, and local entertainment. It’s an engaging setting for hospitality professionals who enjoy working in a scenic, resort‑style atmosphere.