HELPLINE COUNSELOR - HYBRID

DG GLASS & TRADE - Desde 2001 conectando negocios confiaveis.; Miami (FL); Hybrid; USD 28,000 - 40,000; Full time

Job summary

DG Glass & Trade is seeking a Helpline Counselor in Miami, FL. This direct-hire, hybrid role begins with 90 days of on-site training before transitioning to a hybrid work arrangement.

You will provide telephone-based information, crisis counseling, and referrals while documenting interactions in the client database, upholding HIPAA guidelines. Requirements include bilingual ability (Spanish/English or Haitian Creole/English), a relevant bachelor’s degree, and preferred experience in

Qualifications

• Bilingual in Spanish/English or Haitian Creole/English.
• Bachelor's degree in social work or related field.
• 2 years information/referral experience preferred.
• 1 year crisis counseling preferred.
• Background check Level II.
• Drug screening required.

Responsibilities

• Provide telephone-based information, referrals, crisis counseling, and suicide intervention services.
• Assess callers' needs, identify resources, and connect with community programs.
• Accurately document interactions, referrals, and services while maintaining confidentiality.
• Deliver compassionate customer service while managing calls and schedules.
• Participate in training and AIRS certification programs.

Skills

Bilingual: Spanish/English, HaitianCre

Education

Bachelor's degree in social work or related field

Job description

Helpline Counselor

Location: Miami, FL 33181 - This position is hybrid after 90 days

#IND456

Late shifts are fully remote after 90-day training (Shift D/E)

Pay: $25.00 per hour

Type: Direct hire

Schedule: First come, first serve

Shift A. 7:00 AM - 4:00 PM Tuesday - Saturday

Shift B. 9:00 AM - 6:00 PM Sunday - Thursday

Shift C. 2:00 PM - 11:00 PM Tuesday - Saturday

Shift D. 9:00 PM - 6:00 AM Sunday - Thursday

Shift E. 11:00 PM - 8:00 AM Wednesday - Sunday

Training Schedule

For the first 90 days of employment the training schedule is Hybrid:

Monday - Friday, 8:30 am - 5pm, Mon-Thursday (onsite) and Fridays (remote)

Job Description

• Provide telephone-based information, referrals, crisis counseling, and suicide intervention services to individuals experiencing emotional distress or crisis situations.
• Assess callers' needs, identify appropriate resources, and connect individuals with community programs, social service agencies, and support services.
• Accurately document caller interactions, assessments, referrals, and services provided in the client database while maintaining confidentiality and adhering to HIPAA regulations.
• Deliver compassionate, professional customer service while managing incoming calls, maintaining assigned schedules, and providing flexible call center coverage as needed.
• Participate in ongoing training, professional development, and certification programs, including obtaining Information & Referral Specialist certification through the Alliance of Information and Referral Systems (AIRS).

Requirements

• Must be Bilingual: Spanish/English, Haitian Creole/English
• Bachelor's degree in social work or human services or equivalent experience in social services
• (2) years of experience providing information and referral services preferred
• (1) year of crisis counseling preferred
• High school diploma or equivalent
• Background check required - Level II
• References required
• Drug screening required