Helper Success Manager

TaskRabbit; San Francisco (CA); Remote; USD 65,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Helper Success Manager to enhance the success of independent contractors across the United States. This remote-first role emphasizes relationship building and data-driven insights to optimize Helper experiences and drive performance. You'll play a pivotal role in shaping the success of Helpers, ensuring their engagement and satisfaction with the platform. With a focus on innovation and collaboration, this position offers the chance to make a meaningful impact while working in a supportive and diverse environment. Join a company that values flexibility and fosters a culture of inclusion and excellence.

Benefits

Employer-paid health insurance

401k match with immediate vesting

Generous and flexible time off

Taskrabbit product stipends

Wellness stipends

Education stipends

IKEA discounts

Reproductive health support

Qualifications

• 4+ years in customer-facing roles or operations, ideally in a marketplace.
• Strong analytical skills with a focus on data-driven decision-making.

Responsibilities

• Oversee a Book of Business of Helpers, driving activation and retention.
• Coach Helpers to achieve their goals and ensure high-quality service.

Skills

Communication Skills

Problem-Solving

Data Analysis

Time Management

Organizational Skills

Relationship Building

Education

Bachelor’s Degree

Tools

Excel

Google Sheets

SQL

Looker

Sigma

Iterable

Job description

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This role will be remote-first with limited travel through August 2025 with the expectation that employees will begin working 2 days per week in our dedicated office space in San Francisco starting September 2025.

About The Role

We are seeking a highly motivated and dynamic Helper Success Manager to oversee a Book of Business of Helpers and Hands across the United States, driving activation, retention, utilization, and quality. This critical role on the Tasker Operations team is not a traditional success role; you will be instrumental in shaping the success of Helpers from the moment they onboard to their ongoing engagement with the platform.

Helpers and Hands are independent contractors who assist with moving, delivery, and heavy lifting tasks, either with their vehicle or as labor-only support. As a proactive team member, you’ll anticipate the needs of Helpers, helping them thrive even before they realize they need support. By implementing supply alignment tactics and programs, you will help optimize key Helper Success metrics and contribute to Dolly’s overall managed marketplace strategy. Your efforts will directly impact the quality of service provided, ensuring that both Helpers and clients consistently return for more.

The ideal candidate is a strong communicator with a talent for building relationships and problem-solving. With a people-centric approach, you’ll thrive in a fast-paced, ever-evolving environment. This role is pivotal in shaping the function itself, so we need someone thoughtful, scrappy, and ready to roll up their sleeves. You will use data to drive action, collaborate cross-functionally, and focus on results. Excellent time management and organizational skills, combined with a bias toward action and impact, will be key to your success in managing multiple competing priorities.

What You’ll Do:

• Own and grow your Book of Business of Helpers, ensuring high activation, retention, utilization, billing, and quality across the United States.
• Coach and mentor Helpers daily, helping them become highly successful on the platform and achieve their goals.
• Leverage data-driven insights to optimize Helper journeys, ensuring effective decision-making and continual improvement.
• Track performance metrics, identify trends, and respond with tailored programs and supply alignment tactics.
• Plan and execute communications to drive behavior change and increase supply alignment among Helpers.
• Onboard new Helpers effectively, ensuring they are set up to execute high-quality jobs and engage fully with the platform.
• Execute quality programs as directed by the Helper Quality team, maintaining standards of excellence across your markets.
• Identify at-risk Helpers and proactively engage them with retention strategies to prevent churn.
• Communicate business impact and performance insights to broader business leads and teams, helping to drive continuous improvement.
• Lead local community engagement, organizing and executing events that connect and support the Helper community.
• Collaborate cross-functionally with the Tasker Success and Tasker Quality teams to drive success for new programs and initiatives.
• Innovate and experiment with new strategies to improve supply alignment and optimize the Helper experience.
• Share insights and learnings across the Tasker Operations team to help improve existing programs and drive new ones.
• Travel up to 10% to attend team and metro-specific events.
• Adapt to evolving business needs, taking on other duties as necessary.

Who You Are:

• Bachelor’s Degree or equivalent business experience.
• 4+ years of professional experience, ideally in customer-facing roles, operations, or at a marketplace company.
• A people-oriented self-starter with a passion for helping others succeed and a problem-solving mindset.
• Adaptable in fast-paced environments, with the ability to translate high-level objectives into action plans, quickly pivot through changes, and ask for support when needed.
• Experienced in driving results through collaboration, data analysis, and strong execution skills.
• An enthusiastic “people person” who derives joy from helping people succeed.
• A confident communicator and negotiator—able to engage effectively via email, video, phone, and in person.
• A time management expert, with strong organizational skills and the ability to juggle competing priorities effectively.
• Detail-oriented with a keen eye for accuracy and consistency.
• A collaborative team player who brings energy and passion to the workplace.
• Strong analytical skills with Excel / Google Sheets; familiarity with Sigma, Looker, SQL, and Iterable is a plus.

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks.

The base pay range for this position is $65,000 - $80,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because:

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees employer-paid health insurance and a 401k match with immediate vesting for our US-based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.