Partner Success Manager- ConnectWise PSA

ConnectWise; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative software company is seeking a Partner Success Manager to enhance partner relationships and drive business value. This role involves leveraging industry knowledge to ensure partners maximize their investments in the ConnectWise platform. You will collaborate with cross-functional teams, propose tailored solutions, and help create scalable processes for partner interactions. Join a dynamic environment where your expertise will help shape the success of technology solution providers and contribute to an inclusive workplace culture that values diversity and collaboration.

Qualifications

• Ability to manage large projects independently with limited supervision.
• Recognized subject matter expert of industry standards.

Responsibilities

• Support cross-functional teams and ensure partners receive maximum value from ConnectWise.
• Propose solutions to partner problems based on the ConnectWise platform.

Skills

Project Management

Business Process Knowledge

Technical Acumen

Adaptability to New Technologies

Communication Skills

Tools

ConnectWise PSA Software

Job description

Partner Success Manager- ConnectWise PSA

USA Remote - FL

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with cross functional teams to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners.

This role requires recent experience using our ConnectWise PSA software.

Essential Duties and Responsibilities:

• Provides support to cross functional team, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal
• Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business
• Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs
• Acts as an escalation point to drive resolution in a timely, proactive manner
• Travels to partner locations and IT Nation events
• Helps create scalable playbooks and processes around partner interactions and profiles that can be used across the entire PSM team
• Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of industry standards
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Strong knowledge of business processes cross-functionally
• Ability to quickly grasp and distinctly explain technological and business concepts
• Strong knowledge of the IT Service Provider market and business
• Technical acumen and business management skills

Working Conditions:

• 10% Travel

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment.