Helpdesk Tier 1 | Dynamic IT Support Pro, Boca Raton

TGI Office Automation; Boca Raton (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Life Insurance

PTO

401(k)

Job summary

iPower Technologies in Boca Raton, FL is seeking a Level 1 Helpdesk Support Professional to provide remote client support over the phone in a fast-paced IT environment.

The role requires excellent communication, strong troubleshooting, and solid documentation skills, along with the ability to handle multiple priorities and follow standard procedures. This is a full-time, in-person position with a Monday–Friday schedule and a benefits package.

Qualifications

• Excellent written and verbal communication skills.
• Strong troubleshooting abilities and the capacity to follow instructions.
• Proficient documentation skills, including SOP creation.
• Ability to handle multiple priorities and respond urgently.

Responsibilities

• Provide remote client support over the phone.
• Proficiency with ticketing systems and monitoring tools.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and troubleshoot printers, scanners, and peripherals.
• Support Windows 10/11 and Office 365 environments.
• Document issues and resolutions clearly for knowledge base.

Skills

Communication skills

Troubleshooting

Documentation

multitasking

Tools

Ticketing systems

Monitoring software

Windows 10/11

Office 365

Active Directory

Job description

iPower Technologies in Boca Raton, FL is seeking a Level 1 Helpdesk Support Professional to provide remote client support over the phone in a fast-paced IT environment.

The role requires excellent communication, strong troubleshooting, and solid documentation skills, along with the ability to handle multiple priorities and follow standard procedures. This is a full-time, in-person position with a Monday–Friday schedule and a benefits package.