Helpdesk Telephony Technician (Unified Communications)

TEKsystems; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking a Helpdesk Telephony Technician for a remote role to support a major telephony migration. You will handle telephony-related helpdesk tickets, assist end users with MACs, and use remote tools for troubleshooting. This long-term contract offers competitive pay and benefits.

Benefits

Fully remote role

Long-term contract with potential extension

Benefits including medical, dental, vision

Qualifications

• Experience with Cisco, PBX, Mytel systems.
• Proficiency in ticketing systems like ServiceNow.
• Strong troubleshooting and communication skills.

Responsibilities

• Respond to and resolve telephony-related helpdesk tickets.
• Support end users with Moves, Adds, and Changes (MACs).
• Document activities in the ticketing system.

Skills

Legacy Telephony Systems

Remote Support Tools

Ticketing Systems

Microsoft Teams

Troubleshooting

Communication

Job description

Helpdesk Telephony Technician (Unified Communications)

Life insurance, sick time, 401(k), retirement plan

Location: United States, New York, New York

Job Details:

• Job Title: Helpdesk Telephony Technician
• Category: Telecommunications Specialist / Support
• Location: Remote (U.S.-based)
• Duration: 12-18 Months (Contract)
• Industry: Telecom and Healthcare

Job Description: Our client, a healthcare organization, is undergoing a major telephony migration and seeks Helpdesk Telephony Technicians to provide frontline support during this transition. The project involves migrating from legacy systems (Cisco, PBX, Mytel) to Microsoft Teams (VOIP) and decommissioning the primary data center.

In this role, you'll handle support tickets related to telephony issues, including Moves, Adds, and Changes (MACs), working closely with end users remotely while the engineering team manages the core migration.

Key Responsibilities:

1. Respond to and resolve telephony-related helpdesk tickets
2. Support end users with MACs
3. Use remote login tools for troubleshooting
4. Document activities in the ticketing system
5. Escalate complex issues to engineering

Must-Have Skills:

• Experience with Legacy Telephony Systems (Cisco, PBX, Mytel)
• Familiarity with remote support tools
• Proficiency in ticketing systems (e.g., ServiceNow, Remedy)
• Experience supporting Microsoft Teams and VOIP
• Strong troubleshooting and communication skills

Nice-to-Have Skills:

• Cisco VOIP
• Phone system installation and support
• Basic cabling knowledge

Why Join?

• Fully remote role
• Part of a mission-driven healthcare organization
• Long-term contract with potential extension
• Support a high-impact enterprise-wide migration

Pay and Benefits:

The pay range is $22.00 - $28.00/hr. Benefits may include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation, employee assistance, time off, and more, depending on eligibility.

Workplace Type: Fully remote

Application Deadline: June 2, 2025

About TEKsystems:

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers globally. We are committed to diversity and equal opportunity employment.

We encourage all qualified candidates to apply directly through the employer’s website.