Helpdesk Technician, Media Services

The Chronicle Of Higher Education, Inc.; Chesterbrook (PA); On-site; USD 40,000 - 50,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. in Chesterbrook, Pennsylvania, is seeking a Helpdesk Technician. The role involves overseeing A/V equipment maintenance and providing technical support for various on-campus events. Responsibilities include scheduling and training student workers, ensuring all equipment is operational, and delivering exceptional customer service.

Ideal candidates will have experience with A/V technologies and strong troubleshooting skills. The position is full-time, paid, and requires a valid driver's license.

Qualifications

• Willingness to learn and become an expert in A/V equipment.
• Demonstrated knowledge of sound reinforcement and setup.
• Ability to lift up to 50 lbs and read service manuals.

Responsibilities

• Oversee equipment maintenance for events.
• Provide technical support for PC/Mac systems.
• Manage student worker scheduling and training.

Skills

Audio/Visual Equipment Expertise

Customer Service Skills

Technical Troubleshooting

Knowledge of Desktop Support

Education

Valid Driver's License

Tools

A/V Equipment

Windows Operating System

Mac Operating System

Job description

Position Description

The Helpdesk Technician, Media Services, reporting to the Director of Media Services, oversees equipment maintenance, equipment delivery, setup and breakdown for on-campus events, classroom systems, faculty/staff needs, and extracurricular activities. Assist Media Services director with a diverse range of responsibilities that include, but are not limited to, being inconsistent communication with Eastern University’s Conferences Department regarding upcoming needs and requests, providing oversight for all student worker scheduling and training, and organizing equipment setups for various campus activities/tasks. Additionally, the position will aid and support the other HelpdeskTechnicians with PC/Mac technical support duties, as well as monitor the Eastern University Helpdesk queue and assist as required.

Position Responsibilities

1. Work with Media Services Director with video/audio recording of specific on-campus events
2. Provide timely delivery and handling of all departmentalequipment to classrooms, conference events, and student eventsincluding, but not limited to: summer conference groups, WeeklyChapel, Windows on the World, Board of Directors meetings,convocations, commencement, move-in events, homecoming, andevents.
3. Excel in understanding and operating all university sound andvideo equipment, digital and analog, including the McInnisAuditorium, Clemens Recital Hall, gymnasium, and portable systemsfor various activities/events
4. Understand and operate the gymnasium digital display and soundsystem for various activities/events
5. Understand and operate auditorium lighting for variousactivities/events
6. Install, maintain, troubleshoot, repair, and dispose of EasternUniversity audio/visual equipment across campus
7. Oversee setup breakdown, return, and proper storage of allequipment after use.
8. Provide PC /MAC desktop/help desk support. (PC/Mactroubleshooting, password changes, equipment moves, equipmentdeployment, software installation and assisting in the unloading offreight relevant to the Helpdesk etc.)
9. Support digital signage on campus. Train other HelpdeskTechnicians to support this technology
10. Work with Live Media Specialist for multi-camera events orother assistance as needed.
11. Assist Live Media Specialist with setting up Zoom equipment forlarge events and meetings.
12. Strong customer service and communication skills.
13. Some weekend and evening hours will be required including,but not limited to: homecoming, commencement, move-in week events,Admission events and other various special events andlectures.
14. Involvement in the interviewing, hiring, training andsupervision of all Media Services student workers
15. Create and oversee all student worker scheduling
16. Oversee student workers in the delivery of equipment for allon-campus activities.
17. Embodies values of caring and compassion, justice andintegrity, competence and affirmation
18. Seeks to treat each member of the campus community withfairness, dignity and respect seeking a spirit of unity and harmonyas we join together to achieve our common mission

Status: Full-time, salaried, 40 hours per week, 52 weeks ayear.

Qualifications

• Willingness to learn and become expert in the use of alluniversity A/V equipment.
• Demonstrated knowledge of audio/visual equipment, soundreinforcement skills including proper placement, setup & wiringof portable sound/video equipment.
• Knowledge of basic audio/visual cables and connectors includingVGA, DVI, HDMI, XLR, BNC, RCA, SDI and Speakon.
• Knowledge of basic desktop support services.
• Must have a valid driver’s license and clean drivingrecord.
• Must be able to obtain a university van license.
• Ability to lift up to 50 lbs. required; ability to read andcomprehend service manuals for Media Services equipment, set propersound levels for events; demonstrated knowledge of computer skills,including but not limited to word processing, spreadsheet,presentation, database, HTML, audiovisual editing software.
• Demonstrated knowledge of Windows and Mac operatingsystems.

Employment Requirements

Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of anemployment Visa at this time.

Standard University employees are required to complete the background clearance process. Employment is contingent upon the successful results of an employment background screening, which may include but is not limited to a consumer credit history (for positions that work with the university finances or alumni funds only), verification of education and professional credentials, criminal history, driving history, residency, immigration status, performance, references, and other qualities pertinent to your qualifications for the following position.

Individuals with direct contact with children are required to complete a youth clearance process, which includes the following four child protection clearances: Affidavit; FBI Criminal Record Check; Pennsylvania Department of Human Services Child Abuse History Clearance; Pennsylvania State Police Criminal Record Check.

Statement of Non-Discrimination

Eastern University is committed to the principles of equalopportunity as defined under federal and state law, and does notdiscriminate unlawfully on the basis of race, gender, sexualorientation, color, creed, disability, national/ethnic origin, age,disabled veteran/Vietnam-era, Genetic Information andNondiscrimination Act (GINA), or veteran status in its admissionpolicy, program, or activities, educational policies, scholarshipand loan programs, athletic and other University-administeredprograms, or employment practices and programs.