Coordinator, Mail and Copy Center

The Chronicle Of Higher Education, Inc.; Chesterbrook (PA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Dynamic educational environment

Opportunity for professional development

Serving a vibrant community

Job summary

The Chronicle Of Higher Education, Inc. is looking for a dedicated Coordinator of the Mail and Copy Center to oversee daily operations, manage a student staff, and respond to customer needs within our vibrant community. Key responsibilities include mail preparation, package tracking, and maintaining efficient service delivery.

The ideal candidate will possess strong organizational and supervisory skills, experience with mailing systems, and track record of customer service. This role requires the ability to work independently and lead a team effectively.

Qualifications

• Proven organizational and operational skills necessary to efficiently coordinate and complete the daily tasks.
• Ability to communicate professionally with faculty, staff, students, and vendors.
• Experience with production printer/copier equipment and package tracking systems preferred.
• Demonstrated advanced knowledge in the use of Microsoft Excel and Word.

Responsibilities

• Manage the daily operations of the Campus Mail Center and Copy Center.
• Respond to customer needs at service windows and via telephone/e-mail.
• Hire and supervise a student staff workforce.
• Prepare and sort mail for pick-up and delivery.
• Maintain package tracking and oversee copy center tasks.

Skills

Organizational skills

Supervisory skills

Problem-solving skills

Communication skills

Independence

Customer orientation

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Digital StoreFront Web-to-Print (W2P)

Postage meter

Production printer/copier

Job description

Join our vibrant community of dedicated faculty and staff who work to create a transformative educational experience rooted in faith, reason, and justice.

Eastern University is a nationally-recognized Christian university enrolling approximately 9,000 students in a wide array of undergraduate, graduate, professional, and seminary programs. The university’s main campus is located in St. Davids, PA, with many programs also offered online. Eastern’s core values of Faith, Reason, and Justice are woven into all of its educational offerings. Through dynamic programs, a vibrant campus community, and meaningful service learning opportunities, Eastern University is committed to providing students with transformative, accessible, and affordable education.

Position Description

Reporting to the Director of Auxiliary Services, the Coordinator of the Mail and Copy Center (M&CC) will manage all aspects of the M&CC and serve as back up for the Receptionist/Switchboard operator as needed.

Position Responsibilities

• Manage the daily operations of the Campus Mail Center and Copy Center (M&CC).
• Respond appropriately to customer needs (Faculty, Staff and Students) at the M&CC service windows, as well as to telephone calls and emails.
• Hire, train and supervise a student staff workforce to operate the M&CC and to provide customer service.
• Create and manage student worker schedules. Review and approve student worker timecards in MyEastern.
• Complete tasks collaboratively and constructively with the M&CC student staff.
• Prepare and sort mail daily for pick-up and delivery to the U.S. Post Office and throughout campus.
• Create and maintain faculty, staff and student delivery location lists. Issue and maintain student mailboxes.
• Manage the package tracking system. Receive and route campus mail/packages from carriers (e.g., USPS, UPS, FedEx, DHL, Amazon) to appropriate faculty, staff and students.
• Maintain current knowledge of carrier regulations and computerized systems.
• Collect and maintain forwarding addresses for campus resident students in order to forward mail as needed.
• Investigate problems or concerns involving lost or misplaced mail/packages within the university.
• Oversee copy center tasks, including receiving, processing and distributing copy work in a timely fashion.
• Manage the print shop by operating EFI Digital StoreFront Web‑to‑Print (W2P) software and solution.
• Generate reports and provide analysis of postage, package tracking, and copy work as requested by supervisor.
• Maintain and manipulate data for reporting purposes and lists via Microsoft Excel spreadsheets and Word.
• Proactively order copy paper and supplies needed for M&CC operations.
• Oversee EU campus switchboard. Train and equip student staff to receive and transfer calls appropriately.
• Be classified as an EU “Essential Employee” and be able to work some nights and weekends when needed.
• Embodies values of caring and compassion, justice and integrity, competence and affirmation.
• Seek to treat each member of the campus community with fairness, dignity and respect, seeking a spirit of unity and harmony as we join together to achieve our common mission.

Qualifications

• Proven organizational and operational skills necessary to efficiently coordinate and complete the daily tasks of the Mail and Copy Center.
• Proven supervisory skills in customer service operations.
• Skill in identifying and resolving customer problems.
• Skill in completing multiple tasks at once.
• Ability to communicate professionally with faculty, staff, students and vendors.
• Ability to work independently and meet managerial goals.
• Experience with production printer/copier equipment, postage meter mailing machines, package tracking systems, and telephone switchboard operations is preferred.
• Experience, knowledge and/or ability in operating Digital StoreFront Web‑to‑Print (W2P) software and solutions is also preferred.
• Ability to complete routine maintenance tasks on the copy machine; good customer orientation; and sensitivity to, and awareness of, confidential materials are essential.
• Demonstrated advanced knowledge in the use of Microsoft Excel and Word with the ability to manipulate data within spreadsheets and create tables in order to generate reports, mailing labels and lists.
• Current valid driver license, good driving record and the ability to drive an Eastern University vehicle for the purpose of picking up and dropping off mail, packages, etc. at the local Post Office, throughout the main campus and to campus satellite locations is required.
• Must be able to lift/transfer 55 pounds.
• Critical skills: accountability, attention to detail, initiative, sense of urgency, and flexible communications.

Background Checks

Standard university employees are required to complete a background clearance process. Employment is contingent upon successful results of an employment background screening, which may include credit history, verification of education and professional credentials, criminal history, driving history, residency, immigration status, performance, references, and other relevant qualities for this position.

Description Disclaimer

This description is intended to describe the general level and nature of work performed by the person/people assigned to this position. It is not to be construed as an exhaustive list of duties and responsibilities of the person/people so assigned.

Statement of Non‑Discrimination

Eastern University is committed to the principles of equal opportunity as defined under federal and state law, and does not discriminate unlawfully on the basis of race, gender, sexual orientation, color, creed, disability, national/ethnic origin, age, disabled veteran/Vietnam‑era, genetic information and the Genetic Information Nondiscrimination Act (GINA), or veteran status in its admission policy, program, or activities, educational policies, scholarship and loan programs, athletic and other university‑administered programs, or employment practices and programs.

Application Requirements

Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.