Helpdesk Technician II — Escalations & IT Support

FusionTek; Issaquah (WA); Hybrid; USD 62,400 - 72,800; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus eligibility

90% medical, dental, vision insurance

401(k) plan with company matching

8 paid holidays + 17 PTO days

Educational reimbursement

Monthly cell phone stipend

Team culture events

Job summary

A managed service provider seeks a Systems Analyst in Issaquah to resolve IT issues and provide user support. The position requires expertise in desktop and server operating systems, with responsibilities in server administration and ticket resolution. The ideal candidate must possess A+ and/or Network+ certifications, with strong communication skills. Benefits include competitive pay, medical insurance coverage, and generous PTO. This is a full-time role with a collaborative culture.

Qualifications

• A+ and/or Network+ certifications are required; must obtain if not held.
• Must possess solid expertise in desktop and server operating systems.

Responsibilities

• Focus on escalated tickets, application installation, and configuration.
• Role in server administration and networking tasks.
• Use ticketing system for documentation and monitoring.
• Provide exceptional service in collaboration with the team.

Skills

Windows 10/11 knowledge

Windows Server 2016/2019/2022 knowledge

Sonic firewalls knowledge

Datto networking knowledge

Microsoft 365 Office Suite knowledge

Azure knowledge

AWS knowledge

Autotask PSA experience

Education

A+ certification

Network+ certification

MD-102 preferred

Job description

A managed service provider seeks a Systems Analyst in Issaquah to resolve IT issues and provide user support. The position requires expertise in desktop and server operating systems, with responsibilities in server administration and ticket resolution. The ideal candidate must possess A+ and/or Network+ certifications, with strong communication skills. Benefits include competitive pay, medical insurance coverage, and generous PTO. This is a full-time role with a collaborative culture.