Helpdesk Technician: Growth, Training & IT Support

Louis A. Roser Company; Salt Lake City (UT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Highly competitive compensation package

100% coverage of health premiums

Dental and vision insurance

Industry leading vacation and paid holidays

Job summary

A leading industrial refrigeration firm in Salt Lake City is seeking a Helpdesk Technician to provide technical support and ensure smooth IT operations. The role includes troubleshooting, maintaining systems, and assisting employees with IT issues. Candidates should have a high school diploma and relevant experience. The company offers a competitive salary, comprehensive benefits, and career growth opportunities.

Qualifications

• 1+ years experience or equivalent education in Microsoft ecosystem (365, AD, etc.).
• Certifications such as CompTIA A+, ITIL, or MS certifications are a plus.

Responsibilities

• Provide first-level support for IT-related issues.
• Respond to and resolve support tickets timely via phone, email, and in-person.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Assist with onboarding and offboarding of employees.
• Monitor and maintain IT systems, ensuring uptime and performance.

Skills

Troubleshooting

Communication skills

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft ecosystem (365, AD)

Job description

A leading industrial refrigeration firm in Salt Lake City is seeking a Helpdesk Technician to provide technical support and ensure smooth IT operations. The role includes troubleshooting, maintaining systems, and assisting employees with IT issues. Candidates should have a high school diploma and relevant experience. The company offers a competitive salary, comprehensive benefits, and career growth opportunities.