Telecommunications Technician 1

INSPYR Solutions; Las Vegas (NV); On-site; USD 34,440 - 44,083; Full time

Benefits offered by this job

Comprehensive medical benefits

401(k) plan

Retirement plan

Flexible work hours

Job summary

An established industry player is seeking a Telecommunications Technician I to support their operations in Las Vegas. This role involves configuring communication devices, managing inventory, and collaborating with teams to ensure smooth telecommunication processes. Ideal candidates will have strong analytical and communication skills, with a background in information systems or related fields. The position offers a flexible schedule and the chance to work in a dynamic environment, contributing to innovative telecommunication solutions. Join a team dedicated to excellence in technology and client satisfaction!

Qualifications

• Minimum 3 months to 2 years of government on-site work experience required.
• Hands-on experience in developing technical and user-friendly communications.

Responsibilities

• Configure desk phones and reset voicemail settings using CUCM.
• Document all work performed in ServiceNow for compliance.

Skills

Analytical Problem-Solving

Communication Skills

Interpersonal Skills

Multi-tasking

Organizational Skills

Education

Two years of college coursework in information systems or related field

Associate’s degree with equivalent experience

Tools

ServiceNow

Jira

Microsoft Office Products

Job description

This range is provided by INSPYR Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $32.00/hr

Title: Telecommunications Technician 1
Location:Onsite, Las Vegas, NV Monday through Thursday, 30-40 hours per week
Compensation:$25/hr. - $32/hr.
Duration:9-12 months, possibility for extension
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Qualified candidates please send Resumes directly to Alex Ali at Alex [e-mail].

The Telecommunications Technician I will be responsible for the following:

• Configuration of desk phones, caller ID, and reset voicemail settings using Cisco Unified Communications Manager (CUCM).
• Process requests; remove users from Calero (TEM) personnel records and update the WS1 (Workspace ONE) spreadsheet accordingly.
• Maintain accurate inventory records by updating address locations, product types, and service statuses for both wireless and wireline products, including IMACD (Install, Move, Add, Change, Delete) activities.
• Support mobility operations including device activations, mobile device troubleshooting, and Mobile Device Management (MDM) processes.
• Document all work performed in ServiceNow, ensuring traceability and compliance with internal procedures.
• Collaborate with departmental Telecom Liaisons to provide information, training, technical support, and assistance with telecommunications equipment and services.

DUTIES, SCOPE OF WORK, MILESTONES:

• Schedule is 30 - 40 hours per week and flexible (Mon thru Thur)
• Provide regular status updates and reports to team members and leadership
• Collaborate with internal teams and vendors to assist with telecommunication needs
• Ensure smooth communication and coordination between departments and vendors.
• Provide hands-on guidance during future testing and training.
• Address any technical or process-related roadblocks promptly.
• Monitor performance, address post-launch issues, and ensure adoption. Telecom Expense Management (TEM) & Invoice Processing
• Works as a team member to implement new technology and to assist in projects to automate and improve existing processes.
• Principles and practices of auditing financial documents, contracts, invoices, payments and related financial records.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Billing reports
• Mobile device activations including troubleshooting.
• ServiceNow ticket management

• Redundant Telecom activities such as MACDs like resetting PINs and passwords, changing call forwarding settings, creating simultaneous rings, etc.
• Must be able to pass a stringent criminal background check (process may take up to six weeks).

MINIMUM QUALIFICATIONS

• 3 months - 2 years or more of government on-site work experience
• The position requires an equivalent of two (2) years of college level course work in information systems, business administration or a related field, OR…
• OR an associate’s degree and equivalent experience working onsite with government agencies.
• Hands-on experience developing both technical and user-friendly communications.

PREFERRED/SPECIAL SKILLS

• Strong analytical problem-solving abilities with a proactive, resourceful, and innovative approach.
• Demonstrated ability to work as a collaborative and positive team player in a fast-paced environment.
• Excellent organizational, documentation, communication, and interpersonal skills.
• Proven multi-tasking skills, with the ability to work under pressure, manage high volumes, and meet tight deadlines.
• Exceptional written and verbal communication skills in English, with fluency in both oral and written formats.
• Experience with ServiceNow, Jira, or similar workflow management tools.
• Experience with Microsoft Office Products, including Microsoft Teams.

DURATION
9 - 12 months with the possibility of extension subject to funds.

OTHER:

• Must be able to work 30-40 hours per week, Mon thru Thur, 7:00 am - 5:30 pm in Las Vegas, on site.
• There is flexibility for the exact shift within the above timeframe.
• The candidate will be required to pass a stringent criminal fingerprint background check. This background check can take up to six (6) weeks to complete, during which time the selected candidate will not be permitted to begin work. Once the candidate has passed the background check, a start date will be determined and communicated.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• and much more!

About INSPYR Solutions:

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology
• Government Administration