IT Help Desk

INSPYR Solutions; Channelview (TX); Remote; USD 20,664 - 34,440; Part time

Job summary

A national technology solutions provider is seeking an Entry Level IT Help Desk professional for a remote position. This contract role involves handling end-user calls during a GCC High migration, providing troubleshooting support, and escalating complex issues to full-time staff. Candidates should be flexible to work various shifts and should have their own equipment, preferably Windows, to access Citrix. This position offers a chance to join a dedicated team focused on supporting critical technology solutions.

Qualifications

• Experience in answering calls using a provided script.
• Ability to complete simple troubleshooting steps.
• Flexible to work multiple shifts, day and night.

Responsibilities

• Handle end-user calls using a scripted process.
• Escalate difficult issues to full-time staff.
• Support for GCC High migration calls.

Skills

Troubleshooting

Call handling

Flexibility

Tools

Windows

Citrix

Job description

Role

IT Help Desk

Location

100% Remote

Duration

2 weeks (January 21 - February 8)

Shift

Flexible

Project Overview

• Support needed for a GCC High migration (Microsoft Government platform)
• Migration is for one business unit; call volume expected to spike
• Purpose: handle end-user calls using a scripted process with escalation to full-time staff if needed

Work Requirements

• Answer calls using a provided script
• Complete simple troubleshooting steps
• Escalate harder issues to internal staff
• Must use own equipment, preferably Windows, and must be able to access Citrix
• Fully remote

Shifts / Coverage

• Multiple shifts
• Candidates should be flexible to work any shift, day and night

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

• Aviation and Aerospace Component Manufacturing
• Defense and Space Manufacturing
• IT Services and IT Consulting