Helpdesk Systems Administrator – M365 & Windows
The Harbor Bank
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Job summary
The Harbor Bank in Baltimore is seeking a Helpdesk Systems Administrator to provide responsive, customer-centric technical support for Microsoft 365, Windows 11 devices, and basic network services. You will manage user accounts, licenses, and asset records while assisting with IT projects.
The role requires strong communication, time management, and the ability to work independently or with others; some travel may be required. Exempt, full-time position in IT & Operations.
Qualifications
- Associate degree in IT, computer science, cybersecurity, or related field, or equivalent.
- 1–3 years of helpdesk, desktop-support, or systems-support experience.
- Experience troubleshooting Windows workstations, Microsoft 365 apps, user accounts, hardware, software, and network-connectivity issues.
Responsibilities
- Provide responsive, customer-centric technical support enabling secure, efficient operations.
- Serve as primary contact for incoming technical support requests and tickets.
- Document, classify, troubleshoot, and resolve incidents within service expectations.
- Keep users informed on ticket status and resolutions; escalation as needed.
- Assist with provisioning, onboarding/offboarding, and asset management.
- Support Microsoft 365, Windows 11 devices, and basic network connectivity and VPN.
- Support SharePoint Online, Power BI, Power Automate, and related Microsoft tech.
Skills
Education
Tools
Job description
The Harbor Bank in Baltimore is seeking a Helpdesk Systems Administrator to provide responsive, customer-centric technical support for Microsoft 365, Windows 11 devices, and basic network services. You will manage user accounts, licenses, and asset records while assisting with IT projects.
The role requires strong communication, time management, and the ability to work independently or with others; some travel may be required. Exempt, full-time position in IT & Operations.
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