Helpdesk Support Technician

Allegheny Millwork; Pennsylvania; On-site; USD 42,000 - 54,000; Full time

Job summary

Allegheny Millwork is seeking a Helpdesk Support Technician to provide first- and second-line IT support across our organization, handling end-user hardware, software, accounts, and connectivity in a manufacturing setting.

You’ll gain hands-on experience with Microsoft 365, Entra ID, Windows 11, Intune, and basic network troubleshooting while supporting six divisions and onsite travel to Phoenix, McSherrystown, and Pittsburgh.

Qualifications

• 1–3 years of helpdesk or IT support experience.
• Experience with Windows 11 and PC hardware troubleshooting.
• Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Exposure to Active Directory / Entra ID user and group management.
• Basic network connectivity troubleshooting (Wi-Fi, VPN).
• Strong communication skills to explain technical issues to non-technical staff.
• Ability to prioritize and manage a ticket queue across multiple sites.
• Valid driver's license for occasional site travel.

Responsibilities

• Provide first-line and second-line helpdesk support via ticketing, phone, and in-person.
• Manage user accounts, licensing, and access in Microsoft 365 and Entra ID.
• Support Windows 11 desktops and laptops, including imaging and patching.
• Assist with device enrollment, compliance policies, and app deployment via Intune.
• Troubleshoot basic network issues and escalate complex problems.
• Support printers, scanners, and peripheral hardware.
• Set up new hire workstations and handle offboarding.
• Maintain accurate documentation of issues and IT assets.
• Assist with AV/conference room support (Teams Rooms, displays).
• Travel occasionally to Phoenix, McSherrystown, and Pittsburgh for onsite support.

Skills

Windows 11 troubleshooting

Microsoft 365 administration

Active Directory / Entra ID

Network troubleshooting

Communication skills

Ticket management

Documentation

On-site travel readiness

Driver's license

Tools

Microsoft Intune

Job description

Location:

Lawrence, PA (Primary) - supporting remote sites in various locations across the US. Periodic travel to provide onsite support.

About the Role

We're looking for a Helpdesk Support Technician to provide first- and second-line technical support across our organization. You'll be the go-to person for day-to-day end-user issues - hardware, software, accounts, and connectivity - while working closely with our IT staff on larger infrastructure projects. This is a great role for someone who wants hands‑on exposure to modern Microsoft 365 cloud administration and enterprise network environments in a manufacturing/warehouse setting.

What You'll Do

• Provide first-line support for end users across all six divisions via ticketing system, phone, and in-person, resolving hardware, software, and connectivity issues
• Manage user accounts, licensing, and access in Microsoft 365 and Entra ID (password resets, MFA enrollment, group/license assignments)
• Support and troubleshoot Windows 11 desktops and laptops, including imaging, patching, and application deployment
• Assist with device enrollment, compliance policies, and app deployment through Microsoft Intune
• Perform basic network troubleshooting (Wi‑Fi connectivity, switch port issues, VPN client access) and elevate complex issues
• Support printers, scanners, and peripheral hardware across office and warehouse environments
• Phone and tablet setups for employees with company devices
• Set up new hire workstations and process offboarding for departing employees
• Maintain accurate documentation of issues, resolutions, and IT assets in the ticketing/knowledge base system
• Assist with basic AV/conference room support (Teams Rooms, displays, microphones)
• Travel occasionally to Phoenix, McSherrystown, and Pittsburgh sites as needed for on‑site support and project work

What You Bring

• 1–3 years of experience in a helpdesk, desktop support, or IT support role
• Working knowledge of Windows 11 and general PC hardware troubleshooting
• Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) from an end‑user and basic admin perspective
• Exposure to Active Directory / Entra ID user and group management
• Comfortable troubleshooting basic network connectivity issues (Wi‑Fi, wired, VPN)
• Strong communication skills – comfortable explaining technical issues to non‑technical staff
• Ability to prioritize and manage a ticket queue across multiple sites
• Valid driver's license (occasional site travel required)

Nice to Have

• Experience with Microsoft Intune or another MDM platform
• Experience supporting a manufacturing, warehouse, or multi‑site environment
• CompTIA A+, Network+, or Microsoft certifications

Why Join Us

You'll get hands‑on exposure to a growing multi‑site IT environment, work directly with an experienced IT administrator, and have room to grow into more advanced systems administration and network engineering responsibilities over time.