IT Support Specialist

Charm Connect; Las Vegas (NV); On-site; USD 14,000 - 17,000; Full time

Benefits offered by this job

Contract with potential for permanent

Job summary

Charm Connect in Las Vegas seeks a capable IT Support Specialist to deliver first-line technical assistance to clients, troubleshoot issues, and ensure systems run smoothly.

The role requires a BS in CS or related field (preferred), 2+ years of IT support experience, strong Windows troubleshooting, and solid customer communication skills. Contract position with potential for permanent placement in Las Vegas.

Qualifications

• Bachelor's degree in Computer Science or related field preferred.
• 2+ years experience in a similar IT support role.
• Strong knowledge of Windows OS and troubleshooting techniques.
• Experience with network configuration and maintenance.

Responsibilities

• Provide first-line technical support to clients via phone, email, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install and configure computer systems, printers, and peripherals.
• Maintain accurate records of all customer interactions and resolutions.
• Collaborate with IT team members to resolve complex issues.
• Stay up-to-date with latest technology developments to provide the best support.

Skills

Windows troubleshooting

Network configuration

Customer communication

Problem solving

Education

Bachelor's degree in Computer Science or related field

Job description

Computer Support Specialists vacancy in Las-Vegas USA

Our rapidly growing IT company in Las Vegas is seeking a highly skilled and customer-oriented IT Support Specialist to join our team. In this role, you will be responsible for providing technical support to our clients and ensuring their systems are running smoothly.

Responsibilities

• Provide first-line technical support to clients via phone, email, or in person
• Troubleshoot and resolve hardware, software, and network issues
• Install and configure computer systems, printers, and other peripherals
• Maintain accurate records of all customer interactions and resolutions
• Collaborate with other IT team members to resolve complex issues
• Keep up-to-date with latest technology developments in order to provide the best support possible

Requirements

• Bachelor's degree in Computer Science or related field preferred
• Minimum of 2 years experience in a similar role
• Strong knowledge of Windows operating systems and troubleshooting techniques
• Experience with network configuration and maintenance
• Excellent communication skills and ability to explain technical issues in simple terms
• Strong problem-solving skills with a customer-oriented mindset

Salary: $1400 per month (negotiable based on experience)

Location: Las Vegas, NV (candidates must be currently located in Las Vegas or willing to relocate at their own expense)

Employment Type: Contract (with potential for permanent position)

Accommodation: Not provided

Language: Must be fluent in English