Helpdesk Technician II (2nd Shift Hawaiian Standard Time) (Fully Remote)

CyberSheath Services International LLC; United States; Remote; USD 70,000 - 83,000; Full time

Job summary

CyberSheath Services International LLC is seeking an IT Helpdesk professional to provide daily support for client IT systems, manage infrastructure, and assist with onboarding/offboarding processes.

The role is remote and requires 5+ years in IT helpdesk with MSP background, plus strong troubleshooting and communication skills. Evening shift aligns with US time zones, and eligibility to work in the United States is required.

Qualifications

• Minimum 2+ years with a MSP and 5+ years on an IT helpdesk.
• Experience with Microsoft Windows, Office 365, Azure, Active Directory and networking.
• Strong troubleshooting, problem-solving, and communication skills.
• This role is remote.
• Shift is Monday - Friday 3:30 pm - 12:30 am HST (9:30 pm EST - 6:30 am EST).
• Must be authorized to work for any employer in the U.S.

Responsibilities

• Provide day-to-day support for client IT systems, managing infrastructure and related processes.
• Escalate support as necessary for Level I Helpdesk staff and assist with onboarding and offboarding.
• Deploy and maintain security tools and management agents.

Skills

Windows

Troubleshooting

Communication

Problem solving

Onboarding/offboarding

Education

2+ years MSP experience

Tools

Office 365

Azure

Active Directory

Job description

• Provide day-to-day support for client IT systems, managing infrastructure and related processes.
• Escalate support as necessary for Level I Helpdesk staff and assist with onboarding and offboarding.
• Deploy and maintain security tools and management agents.

Requirements:

• Minimum 2+ years working for a Managed Service Provider and 5+ years on an IT helpdesk.
• Experience with Microsoft Windows, Office 365, Azure, Active Directory, and networking.
• Strong troubleshooting, problem-solving, and communication skills.
• This role is remote.
• Shift is Monday - Friday 3:30 pm - 12:30 am HST (9:30 pm EST - 6:30 am EST).
• Must be authorized to work for any employer in the U.S.

Compensation:

• Budgeted pay range $70,000 - $83,000 USD.

CyberSheath Services International LLC

CyberSheath is a Security and IT Managed Services Provider focused on cybersecurity services for the Defense Industrial Base. They are a fast-growing company with a self-motivated, out-of-the-box culture where employees are self-starters and willing to wear many hats.