Helpdesk Specialist: Desktop Imaging & IT Support

Socket.dev; San Francisco (CA); On-site; USD 80,231,000 - 94,558,000; Full time

Job summary

EOS IT Solutions is seeking a Helpdesk Specialist to ensure smooth IT operations and high customer satisfaction. You will provide technical support to stakeholders, resolve issues promptly, and maintain service quality across the IT department.

The role emphasizes Apple OS proficiency, collaboration via ITSM tools, Slack, and Google Workspace, with desk-side and remote coordination as needed.

Qualifications

• Technical certification or bachelor's degree in IT-related field preferred.
• 3–6+ years of proven experience in a helpdesk or technical support role.
• Strong understanding of Apple operating systems, software applications, and network systems.

Responsibilities

• Processing of laptop replacement queue and desk-side support.
• First point of contact within Global Service Desk channels (ITSM, Slack, in-office).
• Respond to common technical difficulties and training requests from user base.

Skills

Apple OS expertise

ITSM familiarity

Customer service

Education

Bachelor's degree in IT-related field

Tools

Slack

Google Workspace

ITSM

Job description

EOS IT Solutions is seeking a Helpdesk Specialist to ensure smooth IT operations and high customer satisfaction. You will provide technical support to stakeholders, resolve issues promptly, and maintain service quality across the IT department.

The role emphasizes Apple OS proficiency, collaboration via ITSM tools, Slack, and Google Workspace, with desk-side and remote coordination as needed.