Helpdesk Tech: Fast, Friendly User Support
Civicworks
A complete application in a minute — tailored resume and cover letter, ready to send.
Job summary
Civicworks is seeking a User Support Analyst to provide technical assistance across software, hardware, and network issues for the Department of Public Safety. You will manage helpdesk tickets and deliver exemplary customer service while escalating complex problems to the supervisor when needed.
The role emphasizes efficient troubleshooting and clear communication with non-technical users, ensuring timely resolutions and user satisfaction in a public safety context.
Qualifications
- Knowledge of Microsoft Windows OS, Office 365, and Active Directory.
- Knowledge of basic networking principles including IP addresses, DNS, VPN, and Wi-Fi troubleshooting
- Skilled in diagnosing and resolving technical problems efficiently and accurately
- Skilled in providing excellent customer service to non-technical users
- One year of experience in a technical support role with hands-on troubleshooting and customer interaction
Responsibilities
- Provide technical assistance to users by identifying, troubleshooting, and resolving software, hardware, and network issues.
- Deliver excellent customer service and manage helpdesk tickets.
- Escalate complex issues to the User Support Supervisor as needed.
Skills
Tools
Job description
Civicworks is seeking a User Support Analyst to provide technical assistance across software, hardware, and network issues for the Department of Public Safety. You will manage helpdesk tickets and deliver exemplary customer service while escalating complex problems to the supervisor when needed.
The role emphasizes efficient troubleshooting and clear communication with non-technical users, ensuring timely resolutions and user satisfaction in a public safety context.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
