Helpdesk Specialist I

Tidewater Physicians Multispecialty Group P C; Newport News (VA); On-site; USD 22,000 - 32,000; Full time

Job summary

The Tidewater Physicians Multispecialty Group P C in Newport News, VA seeks a Help Desk Specialist I to provide first-line IT support for users, manage email, security, and Help Desk software, and assist with routine system tasks. You will handle OS testing and configuration, troubleshoot computer equipment, assist with Active Directory, Windows Server, Citrix, and Exchange, and communicate clearly with users.

Local travel to offices is required; reliable transportation is a must.

Qualifications

• High School Diploma/GED and 6-12 months related experience/training.
• 2+ years of training/experience troubleshooting in Windows operating system (Mac OS a plus).
• 2+ years of training/experience in PC and printer support.
• Experience maintaining user accounts in Active Directory a plus.
• Experience with Windows Server, Citrix, and Exchange a plus.

Responsibilities

• Testing, creation, or modification of Operating System.
• Ensure all support calls and service desk tickets are answered in a timely manner and communicate with sites for status updates.
• Setup, maintains, documents, analyzes, troubleshoots and repair computer systems and peripherals.
• Supports and maintains user account information including rights, security and systems groups.
• Application of system analysis and techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications.
• Local travel for direct support of offices.
• Other duties as assigned.

Skills

OS knowledge

Customer service

Problem solving

Communication skills

Team player

Time management

Troubleshooting

Desktop support

Multitasking

Education

High School Diploma

Tools

Active Directory

Windows Server

Citrix

Exchange

Microsoft Office

Job description

Job Details: Job Location: Corporate IT Services - Newport News, VA 23606, Position Type: Full Time, Job Category: Information Technology, Position Summary

The Help Desk Specialist I is responsible for providing first-line support service to all users of information services and for maintaining e-mail, security, and Help Desk software.

Major Duties and Responsibilities

• Testing, creation, or modification of Operating System.
• Ensure that all support calls and service desk tickets are answered in a timely manner and communicate with the sites to provide them with status updates.
• Setup, maintains, documents, analyzes, troubleshoots and repair computer systems and peripherals.
• Supports and maintains user account information including rights, security and systems groups.
• Application of system analysis and techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications.
• Local travel for direct support of offices.
• Other duties as assigned.

Compensation starts at $19.71 per hour, with the final hourly rate determined by the candidate's relevant experience and qualifications.

Qualifications: Knowledge, Skills and Abilities

• Knowledge of operating systems, word processing, spreadsheets, databases, hardware and peripherals and 10-key touch.
• Knowledge of how to operate and trouble-shoot computer equipment.
• Demonstrate oral and written skills.
• Skill in organizing tasks.
• Skill in using customer service skills in dealing with frustrated users.
• Skill in masterful problem-solving.
• Ability to work scheduled hours as defined in the job offer.
• Ability to communicate effectively in user-friendly terms verbally and in writing.
• Ability to be a team player with effective interpersonal skills.
• Ability to solve problems and work independently.

Education / Training / Requirements

• High School Diploma/GED; and six to twelve months related experience / training.
• Must have reliable transportation at all times (mileage reimbursed) and a Valid Drivers License.
• 2+ years of training/experience troubleshooting in Windows operating system (Mac OS a plus).
• 2+ years of training/experience in PC and printer support.
• Experience maintaining user accounts in Active Directory a plus.
• Experience w/ Windows Server, Citrix, and Exchange a plus.

Physical Demands

• Ability to lift or move equipment.
• Ability to stand and walk for limited periods of time.
• Ability to sit for extended periods of time.
• Ability to enter data into a computer via a keyboard.
• Ability to occasionally reach, bend, stoop and lift up to 100 lbs. *
• Ability to grasp and hold up to 50 lbs.*
• Ability to occasionally squat and lean over.
• Ability to hear normal voice level communications in person or through the telephone.
• Ability to speak clearly and understandably.
• Basic vision, corrected.
• Ability to see and understand data on a computer screen.

Success Factors

• Alignment with Company Mission and Core Values
• Excellent Time Management/Organized
• Open Communication/Positive
• Goal Driven
• Excellent Customer Service
• Juggles Multiple Priorities
• Accuracy and Attention to Detail

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).