Helpdesk Manager

Inceed; Oklahoma City (OK); On-site; USD 45,460 - 49,593; Full time

Benefits offered by this job

3 different medical health insurance plans

Dental and vision insurance

Paid time off

401k

Holiday pay

Weekly direct deposit or pay card deposit

Job summary

A reputable staffing firm is looking for a Helpdesk Manager in Oklahoma City to lead a five-member team ensuring smooth operations and exceptional service. This mid-senior level role offers competitive compensation and various benefits. Candidates should have proven leadership experience and excellent communication skills. The company values stability, training, and employee satisfaction.

Qualifications

• Proven leadership experience in a technical environment.
• Strong communication and organizational skills.
• Technical knowledge from previous support roles.
• Experience in managing teams effectively.

Responsibilities

• Lead and oversee the helpdesk team in Oklahoma City.
• Ensure efficient workflow and customer service.
• Collaborate with the Tulsa manager for cohesive team management.
• Implement technology solutions to enhance information flow.
• Provide training and exposure to various technologies.

Skills

Leadership experience in a technical environment

Strong communication skills

Organizational skills

Technical knowledge from support roles

Effective team management

Job description

Overview

Inceed has partnered with a great company to help find a skilled Helpdesk Manager to join their team! Join a well-established company with over 70 years of success. As a Helpdesk Manager, you will lead a team of five in Oklahoma City, ensuring smooth operations and exceptional service. This role offers growth opportunities and the chance to make a significant impact in a thriving environment. Embrace a culture that values stability, training, and employee satisfaction!

Compensation: $ 33 - 36 /hour, depending on experience

Responsibilities

• Lead and oversee the helpdesk team in Oklahoma City
• Ensure efficient workflow and customer service
• Collaborate with the Tulsa manager for cohesive team management
• Implement technology solutions to enhance information flow
• Provide training and exposure to various technologies
• Maintain a clean driving record and valid Oklahoma Driver’s License
• Handle after-hours work as needed

Qualifications

• Proven leadership experience in a technical environment
• Strong communication and organizational skills
• Technical knowledge from previous support roles
• Experience in managing teams effectively

Nice to Have

• Experience in a larger company setting
• Familiarity with diverse technology environments
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information

• Traditional business hours from 8AM to 5PM
• Company culture focused on stability and employee growth
• Opportunity to contribute to a growing team

If you are interested in learning more about the Helpdesk Manager opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We’re Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Staffing and Recruiting