Helpdesk Data Entry Analyst - Indianapolis, IN

STI; Indianapolis (IN); On-site; USD 40,000 - 50,000; Full time

Job summary

A healthcare support organization in Indianapolis is seeking a Helpdesk Data Entry Analyst to ensure accurate data entry and provide exceptional customer service. Ideal candidates will possess a strong background in data entry, problem-solving skills, and the ability to assist healthcare providers with system-related issues. Responsibilities include responding to inquiries, maintaining data integrity, and documenting support interactions. Join us to support vital public health initiatives and systems.

Qualifications

• Experience in data entry with a focus on accuracy and reliability.
• Strong background in providing customer service.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Respond to inquiries regarding immunization records and system functionality.
• Investigate and resolve duplicate patient records issues.
• Utilize data tools to identify and correct data integrity issues.
• Document all support interactions accurately.
• Provide guidance on data entry best practices.
• Assist in testing system updates.

Skills

Data entry

Customer service

Attention to detail

Communication skills

Problem-solving

Job description

The Helpdesk Data Entry Analyst plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service. This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues. Ideal candidates will have a strong background in data entry, customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows.

Key Responsibilities

• Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
• Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
• Utilize data tools and matching algorithms to identify and correct data integrity issues.
• Document all support interactions in the ticketing system and maintain accurate logs.
• Provide guidance to users on best practices for data entry and record management.
• Assist in testing system updates and enhancements.