Help Desk Analyst

Vergence; Indianapolis (IN); Hybrid; USD 32,166; Full time

Job summary

A healthcare data solutions firm in Indianapolis is seeking a professional for a hybrid role focused on managing immunization records. You will be responsible for responding to provider inquiries, resolving data integrity issues, and collaborating with IT and data quality teams. The position involves using data tools for analysis, documenting interactions, and improving deduplication processes. Candidates should have a strong attention to detail and the ability to work collaboratively. The role offers a competitive pay rate of $23.35 per hour.

Responsibilities

• Respond to inquiries from healthcare providers regarding immunization records.
• Investigate and resolve duplicate patient records in the immunization registry.
• Use data tools to identify and correct data integrity issues.
• Document all support interactions in the ticketing system.
• Provide guidance on best practices for data entry.
• Collaborate with IT to improve data quality processes.

Job description

Hybrid position. Must live in the Indianapolis area.

Pay: $23.35/hour

In this role you will:

• Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
• Investigate and resolve duplicate patient records and bad merges in the immunization registry.
• Use data tools and matching algorithms to identify and correct data integrity issues.
• Escalate complex data issues to technical teams or data stewards as needed.
• Document all support interactions in the ticketing system and maintain accurate logs.
• Provide guidance to users on best practices for data entry and record management.
• Collaborate with IT and data quality teams to improve deduplication processes and system performance.
• Collaborate with internal and external teams and assist on improving Data Quality metrics.
• Assist in testing system updates and enhancements.
• Generate reports on data quality trends and help develop training materials.