Helpdesk Analyst: Proactive IT Support & Automation

SIG Susquehanna; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Wellness center

Gym

Food & beverages

Onsite dry cleaning

Auto repair & detailing

Job summary

SIG Susquehanna is seeking a Helpdesk Analyst to provide first‑line support for over 1,200 users across our trading, business, and technical environments in Kentucky. You’ll resolve issues, assist with deployments, and contribute to preventative maintenance and technology projects.

The role involves working with Windows 10/11, Office 365, and scripting to automate tasks. Strong communication and proactive problem solving are key.

Qualifications

• Minimum of one year of experience in a technical support position.
• PC and laptop hardware and software installation and troubleshooting skills.
• Working knowledge of Windows 10/11 and Office 365.
• Scripting experience or interest in PowerShell or Python is a plus.

Skills

PowerShell

Python

Education

BS in Information Technology

Tools

Office 365

Windows 10/11

Job description

SIG Susquehanna is seeking a Helpdesk Analyst to provide first‑line support for over 1,200 users across our trading, business, and technical environments in Kentucky. You’ll resolve issues, assist with deployments, and contribute to preventative maintenance and technology projects.

The role involves working with Windows 10/11, Office 365, and scripting to automate tasks. Strong communication and proactive problem solving are key.