Help Desk & User Outreach Analyst Data Protection Remediation Support x2

Zohorecruit; Charlotte (NC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Axiom Path is seeking a Help Desk & User Outreach Analyst to join a security-focused remediation program in a hybrid role based in Charlotte, NC. You will support data cleanup, access remediation, and user outreach to drive accurate and timely resolution of findings.

You will collaborate with cybersecurity, IT support, and business groups, handling inquiries, tracking progress, and creating clear guidance for users through structured processes.

Qualifications

• 0–3 years of experience in help desk, IT support, or customer-facing tech support.
• Basic understanding of Active Directory concepts (users, groups, access, permissions).
• Familiarity with file shares, network drives, OneDrive, and user access concepts.
• Experience using ticketing systems, case management tools, or structured tracking processes.
• Strong customer service mindset with ability to explain technical issues to non-technical users.
• Excellent written and verbal communication skills for outreach and follow-up.
• Strong attention to detail with ability to manage multiple user interactions simultaneously.
• Organized, responsive, and comfortable in a structured, process-driven environment.
• Ability to troubleshoot basic software, hardware, and user-access issues.
• Exposure to cybersecurity, data protection, Varonis, or remediation campaigns is helpful but not required.

Responsibilities

• Serve as the first point of contact for users impacted by data cleanup and access remediation campaigns.
• Support remediation efforts tied to enterprise information protection findings, including inappropriate access and exposed data.
• Communicate clearly with non-technical users through email, Teams, calls, and office-hours support.
• Track user responses, remediation progress, exceptions, and escalations through ticketing tools.
• Triage incoming questions and determine escalation to cybersecurity or L2 support.
• Help maintain FAQs, user-facing guidance, and repeatable documentation to ensure a consistent support experience.
• Assist with post-go-live support, troubleshooting, and follow-up activities across affected user groups.
• Contribute to risk reduction by helping users understand and complete required remediation steps.

Skills

Customer service mindset

Strong communication

Attention to detail

Organized

Multitasking

Explain issues to non-technical users

Tools

Ticketing systems

Job description

Help Desk & User Outreach Analyst Data Protection Remediation Support x2

Charlotte, United States | Posted on 10/05/2026

Axiom Path is an AI-first recruiting and staffing firm delivering RPO, MSP, and direct-hire solutions to enterprise clients across the U.S. Our team of experienced recruiters, supported by purpose-built automation, moves faster and communicates better so clients get qualified talent sooner and candidates get a clear, responsive process from first contact to start date.

Job Description

Be Part Of A High-Performing Team:

Join a structured, security-focused technology environment supporting enterprise data protection and information risk reduction initiatives. This team plays a key role in improving data hygiene, reducing unnecessary access exposure, and helping business users understand and complete remediation actions tied to sensitive information and access control findings. The work is highly collaborative, partnering across cybersecurity, IT support, and business groups to ensure remediation efforts are communicated clearly, tracked accurately, and completed efficiently.

What's In Store For You:

Engagement: W2 only (no C2C/1099)

This is a hybrid opportunity based in Charlotte, NC, supporting a cybersecurity remediation program in a process-driven enterprise environment. The role offers exposure to cybersecurity operations, Active Directory connected environments, access cleanup campaigns, user outreach, and enterprise support workflows.

How You Will Make An Impact

• Serve as the first point of contact for users impacted by data cleanup and access remediation campaigns.
  
• Support remediation efforts tied to enterprise information protection findings, including inappropriate access, exposed sensitive data, and user-owned file cleanup.
  
• Communicate clearly with non-technical users through email, Teams, calls, and office-hours support.
  
• Track user responses, remediation progress, exceptions, and escalations through ticketing or tracking tools.
  
• Triage incoming questions and determine when issues should be escalated to cybersecurity or L2 support teams.
  
• Help maintain FAQs, user-facing guidance, and repeatable documentation to ensure a consistent support experience.
  
• Assist with post-go-live support, troubleshooting, and structured follow-up activities across affected user groups.
  
• Contribute to risk reduction by helping users understand and complete required remediation steps.
  

Requirements

Are you an experienced Help Desk or User Support professional ready to make an impact in data protection remediation?

• 0 3 years of experience in help desk, IT support, technical support, or customer-facing technology support.
  
• Basic understanding of Active Directory concepts, including users, groups, access, and permissions.
  
• Familiarity with file shares, network drives, OneDrive, and user access concepts.
  
• Experience using ticketing systems, case management tools, or structured tracking processes.
  
• Strong customer service mindset with the ability to explain technical issues to non-technical users.
  
• Excellent written and verbal communication skills, especially for outreach, follow-up, and issue clarification.
  
• Strong attention to detail and ability to manage multiple user interactions at the same time.
  
• Organized, responsive, and comfortable working in a structured, process-driven environment.
  
• Ability to troubleshoot basic software, hardware, and user-access issues.
  
• Exposure to cybersecurity, data protection, Varonis, or remediation campaigns is helpful but not required.