Data Protection Help Desk & Outreach Specialist

Zohorecruit; Charlotte (NC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Axiom Path is seeking a Help Desk & User Outreach Analyst to join a security-focused remediation program in a hybrid role based in Charlotte, NC. You will support data cleanup, access remediation, and user outreach to drive accurate and timely resolution of findings.

You will collaborate with cybersecurity, IT support, and business groups, handling inquiries, tracking progress, and creating clear guidance for users through structured processes.

Qualifications

• 0–3 years of experience in help desk, IT support, or customer-facing tech support.
• Basic understanding of Active Directory concepts (users, groups, access, permissions).
• Familiarity with file shares, network drives, OneDrive, and user access concepts.
• Experience using ticketing systems, case management tools, or structured tracking processes.
• Strong customer service mindset with ability to explain technical issues to non-technical users.
• Excellent written and verbal communication skills for outreach and follow-up.
• Strong attention to detail with ability to manage multiple user interactions simultaneously.
• Organized, responsive, and comfortable in a structured, process-driven environment.
• Ability to troubleshoot basic software, hardware, and user-access issues.
• Exposure to cybersecurity, data protection, Varonis, or remediation campaigns is helpful but not required.

Responsibilities

• Serve as the first point of contact for users impacted by data cleanup and access remediation campaigns.
• Support remediation efforts tied to enterprise information protection findings, including inappropriate access and exposed data.
• Communicate clearly with non-technical users through email, Teams, calls, and office-hours support.
• Track user responses, remediation progress, exceptions, and escalations through ticketing tools.
• Triage incoming questions and determine escalation to cybersecurity or L2 support.
• Help maintain FAQs, user-facing guidance, and repeatable documentation to ensure a consistent support experience.
• Assist with post-go-live support, troubleshooting, and follow-up activities across affected user groups.
• Contribute to risk reduction by helping users understand and complete required remediation steps.

Skills

Customer service mindset

Strong communication

Attention to detail

Organized

Multitasking

Explain issues to non-technical users

Tools

Ticketing systems

Job description

Axiom Path is seeking a Help Desk & User Outreach Analyst to join a security-focused remediation program in a hybrid role based in Charlotte, NC. You will support data cleanup, access remediation, and user outreach to drive accurate and timely resolution of findings.

You will collaborate with cybersecurity, IT support, and business groups, handling inquiries, tracking progress, and creating clear guidance for users through structured processes.