Help Desk Technician – Tier 1/2 Support, Bonus Eligible

CCC Information Services

Sioux Falls (SD)

On-site

USD 34,000 - 41,000

Full time

6 days ago

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Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan

Performance Bonus

Comprehensive health insurance

Adoption Assistance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan options

Employee Resource Groups

Job summary

CCC Intelligent Solutions Inc. is seeking a Computer Help Desk Technician to provide local and remote support for employees and contractors in a fast-paced environment.

The role emphasizes strong customer service, technical troubleshooting, and hands-on support for Windows PCs, Macs, iPads, and Microsoft 365. The technician will handle Tier 1+ issues, assist with Entra ID authentication, and help with onboarding hardware and software.

Qualifications

Proven experience in providing help desk support, Live phone troubleshooting required.
Working knowledge of Windows 11, macOS, iPadOS, and Microsoft 365.
Experience maintaining Microsoft Entra ID/AD user accounts and access.

Responsibilities

Handle Tier 1+ help desk escalations through tickets, email, and phone.
Track, route, and escalate issues to correct resources.
Follow up on requests and ensure timely resolution.
Provide step-by-step problem solving guidance to users.
Document and close tickets using established processes.

Skills

Customer service

Troubleshooting

Verbal and written communication

Learning quickly

Team collaboration

Tools

Windows 11

macOS

iPadOS

Microsoft 365

Microsoft Entra ID

Active Directory

Job description

CCC Intelligent Solutions Inc. is seeking a Computer Help Desk Technician to provide local and remote support for employees and contractors in a fast-paced environment.

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