Hardware/Software Analyst, TECHNOLOGY SERVICES

TECHNOLOGY SERVICES; Houston (TX); On-site; USD 71,000 - 86,000; Full time

Job summary

TECHNOLOGY SERVICES is seeking a Hardware/Software Analyst to engineer, maintain, and secure device images across Windows, Mac, and ChromeOS ecosystems. You will utilize Intune and Ivanti for deployment, while ensuring end-user experience and security across Cypress-Fairbanks ISD.

Minimum 3 years in IT support with strong Windows/Microsoft 365 experience. Preference for experience with Jamf Pro and Google Admin Console within a K-12 setting.

Qualifications

• Must have strong hardware/software troubleshooting skills.
• Experience supporting Windows 10/11 and Microsoft 365.
• Hands-on with endpoint management tools (Intune, Ivanti, Jamf Pro).
• Experience with imaging and deployment workflows.
• Knowledge of Active Directory, Entra ID, and Group Policies.

Responsibilities

• Prepares and maintains master images for Windows, Mac, and Chrome devices.
• Designs and tests software bundles for automated distribution via Intune and Ivanti.
• Documents hardware configurations and firmware versions.
• Provides Tier 3 support and mentoring to Help Desk staff.
• Manages Chrome and Jamf Pro deployments and policy configurations.

Skills

Critical thinking

Troubleshooting

Communication

Policy adherence

Automation scripting

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

Microsoft Intune

Ivanti

Jamf Pro

Google Admin Console

SCCM

Job description

Hardware/Software Analyst, TECHNOLOGY SERVICES

Cypress-Fairbanks Independent School District TECHNOLOGY SERVICES - HOUSTON, Texas Open in Google Maps

This job is also posted in Cypress-Fairbanks Independent School District

Job Details

Job ID: 5981140

Application Deadline: Nov 20, 2026 11:59 PM (Central Standard Time)

Posted: Nov 03, 2026 6:00 AM (UTC)

Starting Date: Immediately

Job Description

PRIMARY PURPOSE:

To engineer, maintain, and secure standardized device images and software deployment packages across the district’s multi-platform environment, with a heavy focus on the Windows ecosystem. This role ensures a seamless end-user experience by managing the lifecycle of Windows, Apple, and ChromeOS endpoints using modern management tools like Microsoft Intune and Ivanti.

QUALIFICATIONS:

Education/Degree(s):

• Required: High School Diploma or equivalent.
• Preferred: Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Professional Experience:
• Required: Minimum of 3 years of successful experience in IT support (e.g., Help Desk, Field Support, Desktop Support, or endpoint deployment).
• Required: Strong foundation in supporting and troubleshooting Windows 10/11 environments and Microsoft 365.
• Preferred: 5+ years of experience supporting enterprise-grade computer hardware and peripherals.
• Preferred: Hands‑on experience or demonstrated foundational knowledge of modern endpoint management tools, specifically Microsoft Intune and/or Ivanti (or SCCM).
• Preferred: Experience managing Apple devices (macOS/iOS) using Jamf Pro.
• Preferred: Experience managing Chrome devices and users via the Google Admin Console.
• Preferred: Experience in the K-12 education industry.

Certifications:

• Preferred: Microsoft Certified: Endpoint Administrator Associate (Intune).
• Preferred: CompTIA A+, Network+, or similar foundational IT certifications.
• Preferred: Jamf Certified Tech (100) or Jamf Certified Admin (200).
• Preferred: Google Professional ChromeOS Administrator.

Special Knowledge/Skills:

• Required: Must be a critical thinker with advanced hardware/software troubleshooting and problem-solving skills.
• Required: Strong organizational, written, and oral communication, and interpersonal skills.
• Required: Ability to implement and adhere to strict IT policies and procedures.
• Preferred: Working knowledge of OS imaging, Windows Autopilot, and automated software deployment workflows.
• Preferred: Understanding of PowerShell and/or Bash scripting for automation.Preferred: Understanding of Active Directory, Entra ID (Azure AD), and Group Policies.

TERMS OF EMPLOYMENT:

Probationary/Term Contract: 244 days

SALARY:

$78,350 (TA-7)

Salary Range (based on experience) as set by the Board of Trustees

Major Responsibilities and Duties:

• Prepares and maintains master images and deployment profiles for Windows, Mac, and Chrome devices, with a primary focus on the Windows environment.
• Designs, builds, and tests software bundles/packages for automated distribution via Microsoft Intune and Ivanti.
• Documents technical configurations for each hardware model, including firmware, driver versions, and special settings.
• Provides Tier 3 technical support, mentorship, and training for Help Desk Analysts and Field Technicians to foster internal growth and knowledge sharing.
• Assists in managing the district’s Chrome fleet, including device enrollment, policy configuration, and app white‑listing in the Google Admin Console.
• Assists in maintaining Apple device compliance and application deployment through Jamf Pro.
• Deploys and manages virtualized applications and remote desktop services as needed.
• Interfaces with Network Operations and other IT teams to facilitate secure software installation across district networks.
• Assists in the evaluation and budget development of hardware/software specifications.
• Provides outstanding, professional customer service.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

WORKING CONDITIONS:

Mental Demands/Physical Demands/Environmental Factors:

Maintains emotional control under stress. Prolonged use of computer. Repetitive hand motions. Frequent standing, and walking; moderate bending, stooping, pushing, pulling, and lifting up to 25 pounds. Exposure to cold and refrigerated areas

DEADLINE TO APPLY:

Until filled.

All applications will be reviewed.

Not all applicants will be interviewed.

Hiring managers may choose to email you regarding this application. Please monitor your email regularly for any communication.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Position Type: Full-Time

Salary: $78,350 Per Year

Contact Information

• Human Resources
• Email: [e-mail]