Technology Support Assistant

Canyon Independent School District; Canyon (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

Canyon Independent School District is seeking a Technology Support Assistant to provide campus-level tech support, respond to faculty and staff requests, and help manage technology across district campuses. This role starts immediately and requires initiative, teamwork, and strong problem-solving abilities.

The ideal candidate will assist with hardware and software troubleshooting, maintenance, and classroom technology support while upholding CISD policies and a professional, courteous attitude

Qualifications

• High school diploma or GED required.
• Knowledge of basic computer software and hardware preferred.
• Strong communication and interpersonal skills expected.
• Ability to troubleshoot and resolve basic technology issues.
• Willingness to work with staff across the district.
• Ability to manage multiple requests from different campuses.

Responsibilities

• Provide first-line campus-level technology support for hardware, software, printers, and peripherals.
• Respond to tickets in the district work order system.
• Assist with classroom technology support and installation activities.
• Support inventory and asset management for campus technology.
• Maintain equipment and stay current with technology advances.
• Perform other duties as assigned.

Skills

Basic software knowledge

Team player

Communication skills

Interpersonal skills

Troubleshooting

Multi-tasking

Professional conduct

Education

High School Diploma or GED

Job description

Technology Support Assistant

Canyon ISD District Wide - Canyon, Texas Open in Google Maps

This job is also posted in Canyon Independent School District

Job Details

Job ID: 5289057
Application Deadline: Posted until filled
Posted: Jul 16, 2025 12:00 AM (UTC)

Starting Date: Immediately

Job Description

Primary Purpose:
Assist, implement, and provide technical support of campus-level technology systems.
Respond to requests for assistance from faculty and staff regarding computer software,
hardware, and computer peripheral devices.

Qualifications

High School diploma or GED

Special Knowledge/Skills

• Knowledge of basic computer software and hardware preferred
• Learner, team-player, self-starter, self-motivated, flexible, and organized
• Effective communication and interpersonal skills
• Ability to positively work when interfacing with staff of CISD
• Ability to troubleshoot and correct basic technology-related problems
• Flexibility to manage multiple request items from multiple areas simultaneously
• Ability to help resolve problems in a professional, congenial manner

Major Responsibilities and Duties:

• Provide appropriate technology support for request tickets in the district-wide work order system.
• Provide first line campus-level technical support for hardware, software, printers, and computer peripheral devices including but not limited to routine maintenance, repairs, updates, cleanings, and troubleshooting.
• Assist with support of technology in the classroom in a timely manner utilizing the available support tools and by using innovative and emerging technologies throughout the district.
• Assist other Technology department personnel with installation and implementation of hardware and software, as requested throughout the district.
• Perform repairs, as needed, to maintain clean, operable equipment.
• Assist with necessary management of computers and printers following normal procedures including beginning and closing-of-year procedures.
• Stay current with advances in the computer technology industry.
• Update licensed software programs, as required.
• Perform other duties as assigned.
• Record service requests into the district work order system.
• Assist with inventory procedures for all campus-level technology-related equipment.
• Enjoy working with people and technology.
• Maintain confidentiality of information.
• Exemplify high standards of ethical conduct according to District Policy.
• Support administrative policy.
• Represent the school system to the community in a positive professional way.
• Maintain a sincere, friendly attitude toward visitors and patrons to ensure communication.
• Perform other duties, as assigned.

Mental Demands/Physical Demands/Environmental Factors

Requires working in a cooperative, assisting manner with all district staff. Requires lifting (up to 40 lbs.), stooping, bending, kneeling, climbing, and prolonged use of computing devices. Requires frequent travel to various campuses and locations within CISD.

Position Type: Full-Time

Contact Information

• Paul Kimbrough
• 3301 N 23rd Street
• Canyon, Texas 79015
• Email: [e-mail]