Help Desk Technician — SECRET Clearance (Fort Devens, MA)

Bristol Bay Native Corporation; Harvard (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

GC&E Federal, LLC is seeking a Help Desk Support Service Specialist to join our Fort Devens team on a full-time, one-year contract. The role focuses on providing professional IT service desk support, troubleshooting MS OS, AD, and network issues, and delivering excellent customer service in a fast-paced environment.

The ideal candidate has 5+ years in a help desk role, knowledge of PowerShell, STIGs, and strong communication skills. Local candidates preferred; US work authorization required.

Qualifications

• 5+ years of professional help desk experience.
• Proficient with Microsoft OS and Active Directory.
• Experience with group policies and network troubleshooting.
• PowerShell scripting skills.
• Strong communication and customer service abilities.

Responsibilities

• Lead and perform Help Desk support tasks for O&M functions.
• Provide support for MS OS, AD, and network-related issues.
• Diagnose user problems and explain resolutions clearly.
• Install and configure software and hardware as needed.
• Maintain STIGs guidance for networked devices.

Skills

Microsoft OS

Active Directory

Group policies

Networks

PowerShell scripting

Strong communication

Job description

GC&E Federal, LLC is seeking a Help Desk Support Service Specialist to join our Fort Devens team on a full-time, one-year contract. The role focuses on providing professional IT service desk support, troubleshooting MS OS, AD, and network issues, and delivering excellent customer service in a fast-paced environment.

The ideal candidate has 5+ years in a help desk role, knowledge of PowerShell, STIGs, and strong communication skills. Local candidates preferred; US work authorization required.