Help Desk Support Technician

Bristol Bay Native Corporation; Massachusetts; On-site; USD 42,000 - 64,000; Full time

Job summary

GC&E Federal, LLC. is seeking a Help Desk Support Service Specialist to support our Fort Devens client on a full-time, fixed one-year contract.

The role requires strong communication, end-user support, and technical proficiency with Microsoft Windows OS, Active Directory, and PowerShell scripting. The candidate must be able to work within a team, handle O&M functions, and provide reliable local support for end-user devices and peripherals.

Qualifications

• Five years of professional experience in a help desk role.
• Proficient with Microsoft Windows OS.
• Sufficient knowledge of Active Directory, Group Policies, and networks to manage systems and diagnose issues.
• Proficient in PowerShell scripting.
• Strong communication skills and customer service orientation.

Responsibilities

• Lead and work as part of the Help Desk Support Technician team.
• Provide Tier 1/2 support for end users and O&M functions.
• Install, troubleshoot, and support hardware and peripherals.
• Diagnose login problems and resolve issues related to group policies or networks.
• Support desktop software deployment and equipment repairs as required.

Skills

MS Windows OS

PowerShell scripting

Active Directory

Group Policy

Customer service

Job description

GC&E Federal is seeking a Help Desk Support Service Specialist. The candidate for this position will work within our team to support our government Information Technology (IT) program with our Fort Devens client. As a Help Desk Support Technician, you will be responsible for service desk support on the full time fixed one (1) year contract.

Primary Responsibilities and Essential Function

• Working position and lead of Help Desk Support Technician
• Support O&M functions.
• Proficient with MS OS.
• Critical thinking skills in addition to strong communications skills (both written and oral), strong customer service orientation, and excellent interpersonal skills, especially the ability to listen and understand what is being described by the end user as well as the ability to explain the resolution when necessary.
• Will know installation guides and how to implement new software products.
• Will be familiar with network file shares, data synchronization and data backup and transfer techniques. Be proficient with hardware such as personal computers (PCs), printers, scanners, plotters, card readers, and other peripherals. Be able to diagnose and correct hardware problems, perform upgrades, and install new or replacement hardware. Be familiar with the STIGs for networked devices.
• Evaluate customer prepared request for acquisition and life cycle replacement of end user devices to include computers, laptops, and other hardware.
• Provide local Touch Labor services for unclassified computers and peripheral devices to include installation, troubleshooting, and facilitating repairing.
• Provide local Touch Labor Services for printers, copiers, scanners, and multi-function devices residing on the SIPRNET to include installation, troubleshooting and repair. Does not include cost for replacement parts, unpacking, hardware/software setup and moving equipment.

Physical Requirements

• Predominantly indoors in normal office environment
• Must be able to sit, stand, walk, stoop, kneel and reach

• Must be able to speak, write, read, and understand English
• May require frequent computer use for several hours at a time
• Frequently work at fast pace with unscheduled interruptions
• Must have visual acuity
• Must be able to lift up-to 50 pounds

Location:

• Fort Devens, MA– This is not a remote position. Local candidates only.

Required work authorization:

• United States

Job Type:

• Full-time

Experience:

• Five 1 of professional experience within a help desk role
• Proficient with Microsoft OS’s
• Sufficient knowledge of active directory, group policies, and networks so they can add systems or users, diagnose login problems, and identify the source of a problem as a group policy or network.
• Be proficient in Power Shell Scripting.
• Critical thinking skills in addition to strong communications skills (both written and oral), strong customer service orientation, and excellent interpersonal skills, especially the ability to listen and understand what is being described by the end user as well as the ability to explain the resolution when necessary.

Candidate Requirements:

• SECRET Clearance or the ability to receive.

GC&E Federal, LLC. Offers a competitive benefits package to include: paid holidays, paid time off, medical, dental, vision, flexible spending account, LTD & STD, company paid life insurance, 401(k) and tuition reimbursement.

It is the policy of GC&E Federal, LLC. to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by the federal, state, or local laws or regulations.

We affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.

We are proud to be an EEO employer. We maintain a drug-free workplace and pre-employment drug testing and background checks are required.

The information above has been designed to indicate the general nature and level of work performed by employees with the classification. It is not designed to contain or be interpreted as a comprehensive inventory of duties, responsibilities, and qualifications required of employees assigned to this position. Duties, responsibilities and activities may change at any time with or without notice.