Help Desk Technician I — Remote & On-Site Support

AMERICAN SYSTEMS; Quantico (VA); On-site; USD 32,000 - 36,000; Full time

Job summary

AMERICAN SYSTEMS is seeking a Help Desk Technician I to provide in-person, phone, and remote technical support. You will log requests, manage tickets, and assist with configuring end-user devices and cloud services. Strong communication and teamwork are essential as you resolve issues and document changes.

Requires U.S. citizenship, DoD Interim Secret or Secret clearance, and 1 year of help desk experience. Weekends or after-hours support may be required.

Qualifications

• U.S. Citizen as a requirement for the position.
• Excellent interpersonal and communication skills (written and oral).
• Strong team player; self-assured, confident, and goal oriented.
• Ability to organize and manage multiple priorities and delegate effectively.
• Ability to solve problems and translate policies into daily routine operations.
• Keen attention to detail.

Responsibilities

• Log all help desk requests, generate trouble tickets, record resolution actions and time, and provide status to the Government.
• Create, modify, maintain, delete, and troubleshoot Active Directory client accounts and systems.
• Troubleshoot and resolve user/client standard end user devices application and configuration problems via phone, remote, and at user locations.
• Maintain and support end user device operating systems and application software.
• Apply configuration changes, service packs, patches, updates, and security fixes and virus definitions to end user devices.
• Troubleshoot and resolve issues with cloud-based services like Google Workspace or Office365.
• Coordinate system image configuration changes with the SCCM Image Team.
• Install, configure, and maintain authorized client applications and software baselines on end user devices.
• Perform minor hardware repair and replacements on government-authorized computer systems.

Job description

AMERICAN SYSTEMS is seeking a Help Desk Technician I to provide in-person, phone, and remote technical support. You will log requests, manage tickets, and assist with configuring end-user devices and cloud services. Strong communication and teamwork are essential as you resolve issues and document changes.

Requires U.S. citizenship, DoD Interim Secret or Secret clearance, and 1 year of help desk experience. Weekends or after-hours support may be required.