Help Desk Specialist

S2Technologies, LLC; Colorado Springs (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

S2Technologies, LLC is seeking a Help Desk Specialist to provide end-user, system, and network support at Schriever SFB, Colorado. The role involves hands-on and remote work on end-user devices and network components, following SOPs, and documenting issues in the ticketing system.

The ideal candidate has at least 6 months of Helpdesk experience, understanding of Windows OS and Office products, and familiarity with various devices and VPN networks. This is an on-site position at Schriever SFB, CO.

Qualifications

• At least 6 months of helpdesk support experience.
• Basic networking and OSI concepts, Windows OS, and Microsoft Office.
• Experience with end-user and shared devices, plus ticketing systems.

Responsibilities

• Provide end-user, system, and network support.
• Document issues and updates in the ticketing system until incident resolution.
• Monitor network capabilities and create trouble tickets for issues observed.
• Work in a fast-paced environment and coordinate with customers via email or phone.

Skills

Helpdesk experience

Networking concepts

Windows OS

Microsoft Office

Ticketing systems

Education

High School Diploma

Tools

Windows OS

Microsoft Office

VPN

Job description

Position Title: Help Desk Specialist

S2Technologies is actively seeking S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk Specialist you will provide end-user, system, and network support. This position is responsible for hands-on and/or remote work on end-user and shared devices, firmware, and software, local and network logical objects/structures on Schriever SFB unclassified and classified, wired and wireless, and local and virtual private network (VPN) networks. This includes but is not limited to troubleshooting/installing from the communication to the end device. The qualified candidate shall perform the following tasks:

Position Overview:

• Possess at least 6 months of Helpdesk Support Experience.
• Basic understanding of networking, including OSI model concepts, basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).
• Experience involving the receipt, installation, configuration, connection, management, maintenance, reconnection, replacement, upgrading, updating, investigation, troubleshooting, repair, verification of proper operation, and uninstallation/removal of approved end-user and shared devices.
• Experience with two or more of the following; desktop computers, laptop computers, tablets, smart-phones, Voice-over-Internet Protocol (VoIP) and analog/digital telephones, printers, scanners, multi-function devices (MFDs)/multi-function printers (MFPs), digital senders, TACLANES (encryption devices), VDI clients peripheral and component equipment
• Firmware and software, and local and network logical objects/structures
• Computer accounts, user accounts, group accounts, electronic mail (e-mail) accounts, and associated structures, shared network resources, websites, public key infrastructure (PKI) certificates, and credentials
• Understand and adhere to the Standard Operating Procedures (SOP) of the organization and adhere to all site-specific policies and procedures.
• Accurately document all customer contact via the Ticketing system to include detailed issues reported and provide ticket updates, through incident resolution.
• Monitor all network capabilities, functions, and performance utilizing means as provided customers such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources, and create trouble tickets on all issues observed.
• Ability to work in a fast-paced environment.
• Ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine the root cause of the problem.

Position Requirements

• Possess at least 6 months of Helpdesk Support Experience.
• Basic understanding of networking, including OSI model concepts, basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).
• Experience with two or more of the following; desktop computers, laptop computers, tablets, smart-phones, Voice-over-Internet Protocol (VoIP) and analog/digital telephones, printers, scanners, multi-function devices (MFDs)/multi-function printers (MFPs), digital senders, TACLANES (encryption devices), VDI clients peripheral and component equipment

Required Security Clearance

• Secret

Required Certification(s)

• IAT Level II (e.g., Security +)

Education

• High School Diploma

Work Hours

• Monday- Friday 8:00 AM- 5:00 PM

Location

• Schriever SFB, Colorado

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.