Helpdesk Support Specialist

C&H Personal Computer, Inc.; Town of Ridgeway (NY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

C&H Personal Computer, Inc. is seeking a Helpdesk Support Specialist to be the first point of contact for clients' technology needs in Ridgeway, NY. In this full-time position, you'll resolve issues remotely and assist with Microsoft 365 administration. Ideal candidates should have at least 1 year of helpdesk experience, CompTIA A+ certification, and strong communication skills. This role offers flexible remote/hybrid work options, making it an excellent opportunity for individuals seeking work-life balance.

Qualifications

• 1+ year helpdesk or IT support experience.
• CompTIA A+ or equivalent knowledge.
• Experience with Windows environments and Office 365.

Responsibilities

• Answer helpdesk calls, emails, and tickets promptly.
• Diagnose and resolve software and network issues remotely.
• Set up and configure user accounts and devices.
• Assist with Microsoft 365 administration.
• Document all support interactions in the ticketing system.

Skills

Customer-service oriented mindset

Excellent phone communication skills

Excellent written communication skills

Familiarity with remote support tools

Experience with Windows environments

Tools

Microsoft 365

TeamViewer

Job description

Full-Time Medina, NY (Remote/Hybrid Available)

About This Role

Join CHPC as a Helpdesk Support Specialist and be the first point of contact for our clients' technology needs. You'll resolve issues remotely and elevate complex problems to our field technicians.

Responsibilities

• Answer helpdesk calls, emails, and tickets promptly
• Diagnose and resolve software and network issues remotely
• Set up and configure user accounts and devices
• Assist with Microsoft 365 administration
• Escalate unresolved issues to senior technicians
• Document all support interactions in the ticketing system

Requirements

• 1+ year helpdesk or IT support experience
• CompTIA A+ or equivalent knowledge
• Excellent phone and written communication skills
• Familiarity with remote support tools (TeamViewer, etc.)
• Experience with Windows environments and Office 365
• Customer-service oriented mindset