Help Desk Technician, Part-Time

pc/nametag; Many (LA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Competitive compensation

No late nights

Growth opportunities

Fun workplace culture

Verona, WI location

Job summary

pc/nametag is seeking a positive, detail‑oriented Help Desk Technician for a permanent on-site, part-time role (25 hours/week). You will troubleshoot day‑to‑day IT issues, set up hardware and software, support new employees, document processes, and coordinate with external vendors as needed.

Join a team that values an employee‑focused culture, offers growth opportunities, and a supportive environment within a 90+ person company that is part of Avery Products Corporation.

Qualifications

• Associate degree or relevant coursework/certs, or equivalent hands-on IT experience.
• 2 years of Help Desk/IT support experience.
• On-site schedule approx. 25 hours/week, Mon–Thu, 6-hour days preferred.

Responsibilities

• Handle IT support requests from contact to resolution or escalation.
• Provide in-person, email, and Teams support for employees.
• Troubleshoot hardware, software, connectivity, printers, and other day-to-day IT issues.

Skills

Customer service

Communication

Problem solving

Time management

Multitasking

Education

Associate degree in IT

Tools

Microsoft Windows

Microsoft 365

Active Directory

VPNs

TCP/IP & DNS

Microsoft Teams

Job description

• Permanent, on-site, part-time — approximately 25 hours/week. Monday–Thursday, 6-hour days preferred; some scheduling flexibility.
• No late nights, weekends, or holidays!

pc/nametag is looking for a positive, employee-focused, proactive and detail-oriented Help Desk Technician to join our team in a permanent on-site part-time (25 hours per week). As the primary point of contact for employee technical support, you'll help keep our team productive by troubleshooting day-to-day IT issues, setting up hardware and software, supporting new employees, maintaining documentation, and coordinating with internal and external resources when issues need to be escalated.

We’re proud to be a 5x recipient of Madison’s “Top Workplaces” Award and part of Avery Products Corporation. That means you get the best of both worlds: the close-knit culture of a 90+ person team, backed by the strength and success of a growing global network.

Key Responsibilities

• Own and manage incoming IT support requests from initial contact through resolution or appropriate escalation.
• Provide timely, professional technical support to employees in person, via email, and through Microsoft Teams.
• Troubleshoot hardware, software, connectivity, printer, and other day-to-day technology issues both in person and remotely.
• Set up new employees with the accounts, software, hardware, and IT training needed for their roles.
• Support employee training related to IT equipment and IT-managed software.
• Set up, configure, repair, and replace PCs, peripherals, and other hardware as needed.
• Create and maintain clear documentation for IT systems, processes, and common support issues.
• Coordinate with outside support vendors to resolve issues and implement software or hardware changes.
• Assist with routine IT monitoring, including sign-in logs, Windows updates, system alerts, and warnings.

Qualifications

• Associate degree, relevant coursework or certifications, or equivalent hands-on experience in information technology, system administration, network administration, or a related field.
• 2 years of experience in a Help Desk, technical support, or IT troubleshooting environment.
• Schedule: On-site work, approximately 25 hours/week. Monday–Thursday, 6-hour days preferred; some scheduling flexibility.
• Working knowledge of Microsoft Windows and Microsoft 365 applications and tools.
• Familiarity with Active Directory and user/account administration.
• Experience troubleshooting PCs, printers, peripherals, and network-connected devices.
• Familiarity with remote support, VPNs, and basic networking concepts such as TCP/IP and DNS.
• Strong problem-solving and critical-thinking skills.
• Excellent customer service and communication skills.
• Ability to manage multiple requests, prioritize effectively, and follow issues through to resolution.

Bonus points for experience with: Windows Server environments, LAN/WAN technologies, IT infrastructure monitoring, or working with third-party technology vendors.

Who We Are

At pc/nametag, we believe meaningful connections are created through shared experiences. That’s why we've made it our mission to create a more connected world through innovative, socially conscious products and service offerings. Best known for our customizable identification items like name badges, lanyards, and ribbons, pc/nametag helps business and event professionals deliver unforgettable meetings, conferences, and gatherings that make an impact.

What We Offer

Our employees are our greatest asset. That's not just a catchy phrase—it's the pc/nametag way! We support you by offering tons of opportunities for growth, development, and support.

• Permanent part-time schedule (25 hours/week) with flexible daytime hours
• Competitive compensation based on experience
• No late nights, weekends, or holidays!
• Growth and development opportunities
• Award-winning workplace culture
• Complimentary coffee bar, snacks, company events, and team outings
• Convenient location in Verona, WI

Did we mention we love having fun? Team outings, catered lunches, themed dress-up days, and ice cream socials are just a few of the ways we bring some fun to the workweek.

We are proud to be an equal opportunity employer and provide a drug-free workplace.