Help Desk Technician (On-Site)

Oneida ESC Group; El Paso (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Oneida ESC Group is seeking a full-time Tier 2 FSE Journeyman in El Paso, TX. This is a fully on-site role with responsibilities spanning end-user support, hardware repair, and asset management.

The position requires a high school diploma with 0-2 years IT support experience, Windows OS proficiency, and ITIL/CompTIA certifications. HDI/SDI and ITIL are preferred, with a Public Trust clearance to be maintained.

Qualifications

• High school diploma with 0-2 years IT support experience or equivalent.
• Fundamental IT field support knowledge and Windows operating systems experience.
• Basic understanding of IT operations & maintenance processes.
• Strong customer service, and oral/written communication skills.

Responsibilities

• Monitor, triage, and respond to user support requests via the ticketing system.
• Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Provide after-hours support for critical incidents and remote access issues.
• Prepare IT equipment for deployment, relocation, or disposal following policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation.

Skills

Customer service

Ticketing system

Hardware troubleshooting

Windows OS

Documentation

Public Trust Clearance

Education

High school diploma

HDI or SDI certification

CompTIA A+

ITIL v3/v4 Foundation

Job description

El Paso, TX • Professional & Technology Services

Job Type

Full-time

Description

Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Tier 2 FSE Journeyman in El Paso, TX. This is a fully on-site position.

Key Responsibilities:

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal, following established policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under the direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices to ensure quality and compliance.

Requirements

Minimum Qualifications:

• High school diploma with 0-2 years of related IT support experience (or equivalent combination of experience).
• Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• Ability to obtain and maintain a Public Trust Clearance

Compensation: $20.00/ Hour

Candidate must hold:

• HDI or SDI certification
• CompTIA A+
• ITIL v3 Foundation or ITIL v4

Preferred Certifications:

One or more of the following:

• CompTIA Security+
• CompTIA Network+
• CompTIA Server+
• Microsoft 365 Certified: Fundamentals (or equivalent)
• AppleCare Mac Technician, Apple Certified Support Professional, or Apple Certified IT Professional

About Us:

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.

Our family of companies includes:

• Oneida Total Integrated Enterprises (OTIE)
• Mission Support Services (MS2)
• Sustainment & Restoration Services (SRS)
• Oneida Engineering Solutions (OES)
• General Mechanical Corporation (GMC)
• LG2 Environmental Solutions (LG2)

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers' missions.

Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status or other legally protected characteristics.

Oneida ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Oneida ESC Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.