Desktop Support Engineer III

Oneida Technical Solutions; Colorado Springs (CO); On-site; USD 52,000 - 74,000; Full time

Job summary

Oneida Technical Solutions, LLC (OTS) is seeking experienced Field Service Technicians to support Peterson Space Force Base and provide end-user IT support across desktop hardware, software, and peripherals.

Responsibilities include installing, configuring, troubleshooting Windows, macOS, and Linux systems, managing user accounts, and ensuring timely ticket resolution. Security clearance is required and ServiceNow experience is a plus.

Qualifications

• Current CompTIA Security+ or equivalent DoD baseline certification.
• Minimum of 2 years of experience supporting Windows desktop/laptop/PCs and other devices.
• Security Clearance is required; interim level is acceptable.
• Experience with ServiceNow is a plus.
• IT education preferred.

Responsibilities

• Provide end-user IT support at Peterson Space Force Base.
• Install, configure, and troubleshoot Windows, macOS, and Linux desktops and software applications.
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Set up and maintain user accounts, permissions, and passwords.
• Respond to tickets and requests for technical assistance in a timely manner.
• Collaborate with other IT teams to resolve complex technical issues.
• Maintain accurate records of hardware inventory and software licenses.
• Perform routine maintenance tasks, such as software updates and system backups.
• Educate end-users on basic troubleshooting techniques and best practices for using technology.
• Aid in asset management of on-site devices.

Skills

End-user support

Troubleshooting

Documentation

Education

CompTIA Security+ or DoD baseline certification

Tools

Windows OS

macOS

Linux

ServiceNow

Job description

Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly owned subsidiary of Oneida Innovations Group and is the parent company of Croop-LaFrance (CLF), an experienced federal contracting firm.

We are searching for experienced Field Service Technicians to support Peterson Space Force Base.

Individuals selected for this role will support enlisted personnel in providing end-user support and provide technical support for the following:

• Desktop hardware, software, and peripherals. Install, configure, and troubleshoot desktop operating systems (Windows, macOS, Linux) and software applications.
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Set-up and maintain user accounts, permissions, and passwords.
• Respond to tickets and requests for technical assistance in a timely manner.
• Collaborate with other IT teams to collaborate and resolve complex technical issues.
• Maintain accurate records of hardware inventory and software licenses.
• Perform routine maintenance tasks, such as software updates and system backups.
• Educate end-users on basic troubleshooting techniques and best practices for using technology.

This job description can vary depending on the specific requirements of the organization and the level of support needed. This role is also responsible for aiding in asset management of on-site devices.

Requirements:

1. Current CompTIA Security+ or equivalent DOD baseline certification
2. Minimum of 2 years of experience supporting Windows desktop/laptop/PCs and other devices
3. Security Clearance is required; interim level is acceptable.
4. IT education preferred.
5. Experience with ServiceNow is a plus.

Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

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