Help Desk Technician (On-Site)

OESC (Oneida ESC Group); Nashville (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

15 Days Paid Time Off

11 Paid Holidays

401(k) with company match

Medical, Dental, and Vision Insurance

Tuition Reimbursement

Employee Assistance Program

Job summary

Oneida ESC Group is seeking a highly motivated, full-time Tier 2 FSE Journeyman in Nashville, TN. This is an on-site role supporting various IT service tasks across a classroom and staff environment.

Responsibilities include incident triage, hardware and software troubleshooting, imaging, OS reinstalls, asset management, and documentation. Candidate must have basic IT operations knowledge and strong customer service skills.

Qualifications

• High school diploma with 0–2 years of related IT support experience or equivalent.
• Fundamental IT field support knowledge.
• Basic understanding of IT operations & maintenance processes.
• Strong customer service and communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizenship and ability to obtain Public Trust Clearance.

Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks including device reimaging and OS reinstalls.
• Provide after-hours support for critical incidents and remote access issues.
• Prepare IT equipment for deployment, relocation, or disposal.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation.
• Support diagnostics of network equipment under networking teams.
• Update and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow IT service procedures to ensure quality and compliance.

Skills

Customer service

Windows OS

Ticketing systems

Documentation

Following procedures

Oral and written communication

Education

High school diploma

Tools

Windows OS

MS Office

HDI/SDI Certification

CompTIA A+

ITIL v3/v4

Job description

Description

Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Tier 2 FSE Journeyman in Nashville, TN.

This is a fully on-site position.

Key Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal, following established policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under the direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices to ensure quality and compliance.

Requirements

• High school diploma with 0–2 years of related IT support experience (or equivalent combination of experience).
• Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen
• Ability to obtain and maintain a Public Trust Clearance

Compensation

$20.00/ Hour

Candidate Must Hold

• HDI or SDI certification
• CompTIA A+
• ITIL v3 Foundation or ITIL v4

Preferred Certifications

One or more of the following:

• CompTIA Security+
• CompTIA Network+
• CompTIA Server+
• Microsoft 365 Certified: Fundamentals (or equivalent)
• AppleCare Mac Technician, Apple Certified Support Professional, or Apple Certified IT Professional

Benefits (FEDERAL)

• 15 Days of Paid Time Off
• 11 Paid Holidays
• 401(k) Retirement Plan with Company Match
• Medical, Dental, and Eye Insurance
• Employee Referral Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program
• Multiple Voluntary Medical Benefits

About Us

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.

Our Family Of Companies Includes

• Oneida ESC Group (OESC)
• Oneida Professional Services (OPS)
• Oneida Total Integrated Enterprises (OTIE)
• Mission Support Services (MS2)
• Sustainment & Restoration Services (SRS)
• Oneida Engineering Solutions (OES)
• General Mechanical Corporation (GMC)
• LG2 Environmental Solutions (LG2)
• Oneida Environmental (OE)

Equal Employment Opportunity

Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Oneida ESC Group participates in the E-Verify program and is committed to providing reasonable accommodations to qualified applicants and employees with disabilities.