Help Desk Technician (On-Site)

Oneida ESC Group; Lee's Summit (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

15 Days PTO

11 Paid Holidays

401(k) with Company Match

Medical, Dental, and Vision Insurance

Employee Referral Program

Tuition Reimbursement

Employee Assistance Program

Job summary

Oneida Technology Services (OTS) seeks a highly motivated, full-time Help Desk Technician to join our on-site team in Lee's Summit, MO. This role focuses on frontline user support, triage, and hardware/software troubleshooting across desktops, laptops, and mobile devices.

You will handle desk-side tasks, maintain asset inventory, and collaborate with IT teams to ensure consistent service delivery. A customer-focused approach and basic IT maintenance knowledge are essential.

Qualifications

• High school diploma or equivalent with 0–2 years of IT support experience.
• Fundamental IT field support knowledge and Windows OS experience.
• Basic understanding of IT operations & maintenance processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen and ability to obtain Public Trust Clearance.

Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks, including device reimaging and OS reinstalls.
• Provide after-hours support for critical incidents and remote access issues.
• Prepare IT equipment for deployment, relocation, or disposal per policy.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance activities.
• Support diagnostics of network equipment under direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.

Skills

Customer service

Communication skills

Procedural compliance

Team coordination

Education

High school diploma

Tools

Ticketing system

Microsoft Windows OS

Job description

Description

Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Help Desk Technician at Lee's Summit, MO. This is a fully on-site position.

Key Responsibilities:

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal, following established policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under the direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices to ensure quality and compliance.

Requirements

Minimum Qualifications:

• High school diploma with 0–2 years of related IT support experience (or equivalent combination of experience).
• Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen
• Ability to obtain and maintain a Public Trust Clearance

Compensation: $20.00/ Hour

Candidate must hold:

HDI or SDI certification

CompTIA A+

ITIL v3 Foundation or ITIL v4

Preferred Certifications:

One or more of the following:

CompTIA Security+

CompTIA Network+

CompTIA Server+

Microsoft 365 Certified: Fundamentals (or equivalent)

AppleCare Mac Technician, Apple Certified Support Professional, or Apple Certified IT Professional

Benefits:

• 15 Days of Paid Time Off
• 11 Paid Holidays
• 401(k) Retirement Plan with Company Match
• Medical, Dental, and Eye Insurance
• Employee Referral Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program
• Multiple Voluntary Medical Benefits

About Us:

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.

Our family of companies includes:

• Oneida ESC Group (OESC)
• General Mechanical Corporation (GMC)
• Oneida Construction Services (OCS)
• Mission Support Services (MS2)
• Oneida Professional Services (OPS)
• Oneida Technology Services (OTS)
• Oneida Total Integrated Enterprises (OTIE)
• Oneida Engineering Solutions (OES)
• Sustainment & Restoration Services (SRS)
• LG2 Environmental Solutions (LG2)
• Oneida Environmental (OE)
• 1822 Land & Development Company

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers’ missions.

Equal Employment Opportunity:

Oneida ESC Group is an equal-opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.

Oneida ESC Group participates in the E-Verify program. Learn more about the E-Verify program. https://www.e-verify.gov/

Oneida ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Oneida ESC Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.