Help Desk Technician (No C2C)

Aptonet; McDonough (GA); On-site; USD 50,000 - 60,000; Part time

Job summary

Aptonet is seeking a Help Desk Technician for an on-site role in McDonough, GA. The technician will support a large-scale migration from Windows 10 to Windows 11 by building, deploying, and assisting with new machines. Candidates should have 3+ years of experience and strong troubleshooting skills.

This position is full-time and hands-on, requiring effective communication across various levels in the organization. Compensation is $28 per hour.

Qualifications

• 3+ years of hands-on IT support or help desk experience.
• Strong computer building and troubleshooting skills.
• Experience with Windows 10 to Windows 11 migrations.

Responsibilities

• Build, configure, and deploy new computers (3–4 per day minimum).
• Support end users transitioning from old machines to new systems.
• Troubleshoot hardware/software issues and assist users.

Skills

IT support experience

Building computers

Troubleshooting

Communication skills

Reliability

Job description

Help Desk Technician (Contract-to-Hire) - No C2C

Location: McDonough, GA 30253 (On site)

Duration: 6-Month Contract-to-Hire

Compensation: $28 USD hr

Start: ASAP

Overview:

We’re looking for a reliable, hands‑on Help Desk Technician to support a large‑scale Windows 10 to Windows 11 migration. This is a high‑impact, onsite role where you’ll be responsible for building, deploying, and supporting new machines while ensuring a smooth transition for end users across the organization.

What You’ll Be Doing:

• Build, configure, and deploy new computers (3–4 per day minimum)
• Support end users transitioning from old machines to new systems
• Ensure files, applications, and software are properly transferred and functional
• Install and configure Windows OS and Microsoft Office applications
• Troubleshoot hardware/software issues and walk users through basic fixes
• Physically move, set up, and replace equipment as needed
• Communicate with users across ~17 plant locations nationwide
• Provide support to a wide range of users (C‑suite, HR, operations, maintenance, etc.)

What We’re Looking For:

• 3+ years of hands‑on IT support / help desk experience
• Strong experience building and troubleshooting computers
• Experience with Windows 10 to Windows 11 migrations (or similar)
• Excellent communication and people skills (you’ll be working with all levels of the business)
• High reliability and ability to handle volume (200+ machines over a couple months)
• Comfortable working fully onsite, 5 days/week