Help Desk Technician, Irvine (26-026)

Klinedinst-PC; Irvine (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Merit-based compensation

Job summary

Klinedinst in Irvine, CA is seeking a motivated Help Desk Technician to support our users across on-prem and hybrid networks. You will handle hardware maintenance, software provisioning, Citrix access, and remote troubleshooting in a collaborative, team-oriented environment.

You will work with a dynamic group of professionals, with opportunities for growth and professional development, while adhering to California pay transparency standards.

Qualifications

• Proactive Help Desk support skills
• Experience supporting Windows 10/11 environments
• Familiarity with Citrix applications (RDS, ShareFile)
• Remote troubleshooting experience
• Strong communication and teamwork

Responsibilities

• Maintain computer hardware for on-prem and hybrid users
• Respond to user questions about network access and software operation
• Assist users with Citrix access and applications
• Maintain backups and security rights for files
• Install and update software as needed
• Manage user accounts, email distribution, and security groups
• Update OS across desktops/laptops using deployment tools
• Perform remote troubleshooting with Labtech and other tools
• Setup/teardown Audio/Video equipment for meetings
• Ensure regular office attendance for first 180 days

Job description

Put your LegalTech career into high gear at Klinedinst. Our Irvine office is looking for motivated candidates to become our next Help Desk Technician.

With offices in multiple states, Klinedinst is dedicated to providing top-caliber legal services while nurturing the professional development and personal advancement of each and every employee. We work hard to promote a positive, vibrant culture built on teamwork and inclusion. And we want you to be an integral part of improving company capabilities and training the team.

Help Desk Technician responsibilities include:

• Maintain computer hardware of on-prem and hybrid network users;
• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs;
• Respond to the needs and questions of network users concerning their access to Citrix applications (RDS, Sharefile, etc.);
• Maintain backup of all files, security, and rights;
• Install and update software applications as required;
• Establish and maintain network users, user environment, directories, and security;
• Update the desktop operating system as required, familiarity with Windows 10 and Windows 11;
• Perform software image updates and installation of desktop and laptop systems utilizing Windows deployment tools and Prism Deploy tool;
• User account administration including setup, rights, email distribution and security groups;
• Remote troubleshooting with terminal services, Labtech and other remote management software;
• Setup and breakdown Audio/Video equipment including, but not limited to, laptops, projectors and screens;
• Pay range $22 to $24 per hour (depending on experience).

We provide support in a friendly, team-oriented environment that allows for immediate responsibility and growth potential. Pay ranges are provided in compliance with SB1162, California’s pay transparency law; actual pay may vary based on a variety of factors, including education, applicable experience, etc. Come join our team and you will have the opportunity to work with a dynamic and talented group of professionals!

The Klinedinst environment includes:

• Supportive team-based law firm, with excellent support staff
• Opportunities to grow personally and professionally
• Opportunities to work on complex cases with significant responsibilities and client interaction
• Open, honest, and transparent communication within the firm
• Merit-based compensation
• This job requires regular attendance to the office for the first 180 days, though as adynamic culture we embraceopportunities for remote working arrangements when eligible