Help Desk Technician

Klinedinst PC; San Diego (CA); On-site; USD 29,811 - 33,117; Full time

Benefits offered by this job

Friendly team-oriented environment

Opportunities for professional growth

Merit-based compensation

Job summary

Klinedinst PC in San Diego is seeking a motivated Help Desk Technician to support computer hardware and software for on-prem and hybrid network users. This position involves direct interaction with users, troubleshooting issues, and maintaining system integrity.

Applicants should be familiar with Citrix applications, Windows 10, and remote troubleshooting tools. Klinedinst values a supportive culture promoting personal and professional growth. Competitive pay rates are offered based on experience.

Qualifications

• Strong understanding of computer hardware for on-prem and hybrid networks.
• Ability to respond to user needs regarding network resources and software operations.
• Experience in user account administration and remote troubleshooting.

Responsibilities

• Maintain computer hardware and troubleshoot network users' inquiries.
• Install and update software applications as needed.
• User account administration including setup and rights.

Skills

Networking

Citrix applications

Windows 10

Apple OS and iOS devices

Remote troubleshooting

Tools

Labtech

Windows deployment tools

Prism Deploy

Job description

Put your LegalTech career into high gear at Klinedinst. Our San Diego office is a fast-paced law firm, and we are looking for motivated candidates to become our next Help Desk Technician.

With offices in multiple states, Klinedinst is dedicated to providing top-caliber legal services while nurturing the professional development and personal advancement of each and every employee. We work hard to promote a positive, vibrant culture built on teamwork and inclusion. And we want you to be an integral part of improving company capabilities and training the team.

Help Desk Technician responsibilities include:

• Maintain computer hardware of on-prem and hybrid network users;
• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs;
• Respond to the needs and questions of network users concerning their access to Citrix applications (RDS, Sharefile, etc.);
• Maintain backup of all files, security, and rights;
• Install and update software applications as required;
• Establish and maintain network users, user environment, directories, and security;
• Update the desktop operating system as required, familiarity with Windows 10 as well as Apple OS and iOS devices;
• Perform software image updates and installation of desktop and laptop systems utilizing Windows deployment tools and Prism Deploy tool;
• User account administration including setup, rights, email distribution and security groups;
• Remote troubleshooting with terminal services, Labtech and other remote management software;
• Setup and breakdown Audio/Video equipment including, but not limited to, laptops, projectors and screens;
• Pay range: $21.64 – $24.04 per hour (depends on experience).

We provide support in a friendly, team-oriented environment that allows for immediate responsibility and growth potential. Pay ranges are provided in compliance with SB1162, California’s pay transparency law; actual pay may vary based on a variety of factors, including education, applicable experience, etc. Come join our team and you will have the opportunity to work with a dynamic and talented group of professionals!

The Klinedinst environment includes:

• Supportive team-based law firm, with excellent support staff
• Opportunities to grow personally and professionally
• Opportunities to work on complex cases with significant responsibilities and client interaction
• Open, honest, and transparent communication within the firm
• Merit-based compensation
• This job requires regular attendance to the office for the first 180 days, though as adynamic culture we embraceopportunities for remote working arrangements when eligible

Please submit your resume today. Recruiters need not apply.